Location:

Devils Lake, North DakotaEmployment Status:

Full-TimeGuide Financial Journeys. Change Lives. Grow With North Star.

At North Star Community Credit Union, we believe every financial journey matters.

Whether helping a member purchase their first vehicle, finance a family milestone, consolidate debt, or achieve a personal financial goal, our Financial Services Officers serve as trusted partners every step of the way.

As a Financial Services Officer, you'll build meaningful relationships, provide personalized financial solutions, and help members make confident financial decisions. This role combines exceptional member service, consumer lending, and relationship-building to create positive experiences that improve the financial well-being of our members and communities.

If you're passionate about helping people, enjoy building relationships, and want a career where your work makes a difference every day, we'd love to meet you.

Why North Star?

At North Star Community Credit Union, we're more than a financial institutionwe're a team dedicated to helping members, strengthening communities, and creating opportunities for our employees to thrive.

We believe that great member experiences begin with great employees. That's why we invest in our team through ongoing training, career development, leadership support, and opportunities for advancement.

When you join North Star, you'll find:

A member-focused culture built on service, relationships, and trustMeaningful work that positively impacts the lives of our membersA collaborative team environment where your contributions matterLeaders committed to supporting your growth and developmentOpportunities to expand your lending, sales, and financial services expertiseCareer advancement opportunities across our growing organizationA community-minded organization dedicated to making a differenceAt North Star, you're not just building a careeryou're helping people build brighter financial futures.

What You'll DoAs a Financial Services Officer, you will serve as a trusted financial resource for members by identifying needs, providing solutions, and delivering exceptional service.

Member Relationships & ServiceBuild and maintain strong relationships with members through personalized service and financial guidance.

Deliver exceptional member experiences through in-person, phone, and digital interactions.

Educate members on products, services, and financial solutions that support their goals.

Resolve member concerns professionally and efficiently.

Consumer LendingInterview members and evaluate consumer loan applications.

Process consumer loans from application through funding.

Analyze credit information and recommend appropriate lending solutions.

Ensure lending decisions and documentation comply with established policies and regulations.

Assist members throughout the lending process while providing exceptional service and communication.

Account Services & Financial SolutionsOpen and maintain member accounts, including checking, savings, certificates, and related products.

Assist members with digital banking, electronic services, and account access.

Identify opportunities to recommend products and services that enhance members' financial well-being.

Promote the value and benefits of North Star Community Credit Union membership.

Compliance & OperationsMaintain accurate records and documentation.

Adhere to all credit union policies, procedures, and regulatory requirements.

Protect member confidentiality and sensitive information.

Support branch operations and assist with special projects as needed.

What We're Looking ForRequired QualificationsHigh school diploma or equivalent.

One year of customer service, sales, lending, banking, financial services, or related experience.

Strong communication and interpersonal skills.

Ability to build trust and establish meaningful relationships.

Strong attention to detail and organizational skills.

Ability to maintain confidentiality and professionalism.

Proficiency with computers and business software applications.

Preferred QualificationsConsumer lending experience.

Banking or credit union experience.

Experience opening new accounts and recommending financial products.

Knowledge of consumer lending regulations and compliance requirements.

Demonstrated success in sales, relationship management, or member service roles.

What Makes You SuccessfulSuccessful Financial Services Officers are:

Passionate about helping people succeedRelationship-focused and member-centeredStrong communicators and active listenersSolution-oriented and adaptableMotivated to learn and grow professionallyDetail-oriented and committed to accuracyTeam players who contribute to a positive workplace cultureBenefitsNorth Star Community Credit Union offers a competitive benefits package, including:

Medical, dental, and vision insuranceEmployer-sponsored retirement planPaid time off and paid holidaysEmployee Assistance ProgramProfessional development and training opportunitiesCareer growth and advancement opportunitiesEmployee wellness resourcesJoin Our TeamIf you're looking for more than just a job and want the opportunity to build relationships, make a meaningful impact, and grow your career, we encourage you to apply.

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