Overview Join our dynamic team as an MSR/Loan Officer, where you will play a vital role welcoming our members into the branch and providing friendly, helpful service that promotes financial education while using expert knowledge in deposit, lending, and convenient services products. The incumbent will accurately and efficiently process a variety of financial inquiries, account openings, service requests, and guiding our members through the lending process, all the while ensuring compliance with industry regulations.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

Provide personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations and deepen relationships Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services Complete member requests including but not limited to, account openings/closings/maintenance, loans, deposits, withdrawals, loan payments and check cashing Utilize established guidelines to obtain lending authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings Secure the credit union's assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, and keeping member information confidential Display sound judgement in handling member requests and exceptions, seeking and documenting approvals as needed Maintain up-to-date knowledge and adhere to all regulations, policies, procedures, and standards that pertain to the position Adhere to high ethical standards, and comply with all internal and external regulations and applicable laws Actively work to ensure credit union's compliance with OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and US Patriot Act Partake in compliance and other trainings as directed by management Other duties and responsibilities as assigned, pertaining to the position

EDUCATION AND EXPERIENCE

High School diploma or GED - associate's degree preferred 2 years of banking/credit union experience in a customer service capacity 1 year lending experience preferred

QUALIFICATIONS AND SKILLS

Excellent sales, customer service, and interpersonal skills Excellent verbal and written communication skills Must possess excellent organizational skills and attention to detail. Must possess the ability to work well under pressure and be capable of working in a tactful, diplomatic and effective manner with members, all levels of credit union personnel, professionals serving the credit union and external auditors and regulators. Ability to act with integrity, professionalism, and confidentiality.

WORKING CONDITIONS & PHYSICAL DEMANDS

Office environment Must be able to remain in a stationary position 50%-75% Occasional kneeling, squatting or bending Must be able to lift up to 15 pounds at times Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as calculators, copy machine, printer, etc. Frequently communicates with customers who have inquiries about our products and services. Must be able to exchange accurate information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person