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FIRSTLIGHT FEDERAL CREDIT UNION

Universal Experience Representative I

Pay: $17.77–$22.21/hr
Posted: 2 weeks ago
Location: Las Cruces, NM (Onsite)
Last Updated: 5 days ago
Hours: Full-Time
Expires: 11/3/2026
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Job Description

Universal Experience Representative
I FIRSTLIGHT FEDERAL CREDIT UNION - 3.1
Las Cruces, NM Job Details Full-time $17.77 - $22.21 an hour 18 hours ago Qualifications High school diploma or GED Full Job Description The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.
EDUCATION/CERTIFICATION
High School diploma or equivalent.
EXPERIENCE REQUIRED
One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.