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FirstLight Federal Credit Union

Universal Experience Representative I

Pay: $17.77–$22.21/hr

Posted: 7 weeks ago

Location: Las Cruces, NM (Onsite)

Last Updated: 8 hours ago

Hours: Part-Time

Expires: 10/15/2026

Job Description

Universal Experience Representative I FirstLight Federal Credit Union $17.77 - $22.21 Hourly United States, Mexico, Las Cruces 3791 East Lohman Avenue (Show on map) Aug 19, 2026 Overview Salary Range $17.77 - $22.21 Hourly Level Entry Position Type Part Time Job Shift Day Education Level High School Category Customer Service Job Description The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs-such as opening accounts, handling transactions, and providing financial education-either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures. Job Qualifications

EDUCATION/CERTIFICATION

High School diploma or equivalent.

EXPERIENCE REQUIRED

One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required. Learn more FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.