Performs collection job duties involved in administering self-pay patient accounts, patient liability of insurance accounts and duties related to collecting payments for delinquent accounts. Processes and verifies Medicaid and Insurance eligibility on all self-pay hospital and clinic bills. Works closely with 3rd party collection agency to ensure accounts are accurately taken care of. Collectors are to ensure patients are up to date on payment plans as well as coordinate with other 3rd party payers when necessary. Follow up and maintain LOP and Bankruptcies. Pursues collection process on all accounts by contacting the patient by phone calls, letters, and discuss any in house discount programs available to self-pay patients. Establish payment arrangements with patients and document in EMR system.

Verify accuracy of billing data and revise any errors in accordance with third party reporting process.

Answer telephone inquiries regarding bills, routing, or procedures. Contact customers to obtain or relay account Information.

Maintains days in AR goals (District, Department, and Personal)Post private pay payments for hospital and clinics

VALUES:

i - Innovation "Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department. C - Compassion "Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs. A - Accountability "Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates. R - Respect "We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good. E - Empowerment "Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS

Communication The process of sending and receiving messages with words, verbally, written or in sign language. Customer Focus Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers. Initiative Identifying and dealing with issues proactively and persistently; seizing opportunities that arise. Self-Development Lifelong, voluntary, and self-motivated learning. Teamwork Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Skills, Knowledge and Abilities

• Communication skills - oral/written/reading
• Interpersonal
• Numeracy skills
• Problem solving
• Computer skills
• Professional behavior
• Teamwork
• Medical terminology
• Bilingual preferred but not required Experience Six months to one year related experience and/or training, including customer service; or equivalent combination of education and experience; medical terminology, medical insurance experience preferred but not required.

Education High school diploma or general education degree (GED). If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.