Job Description
Business Banking Operations Manager General Electric Credit Union - 3.3 Cincinnati, OH Job Details 1 day ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications KYC Treasury management Opening bank accounts Employee onboarding Commercial banking expertise Succession planning Managerial strategic planning Strategic management Internal controls Treasury operations Automation Vendor management UCC law Workflow management (operations management method) 5 years Writing skills Regulatory compliance Compliance audits & assessments Risk mitigation strategy implementation Improving operational efficiency Performance management Compliance management implementation Digital transformation High school diploma or GED Team development Analysis skills Policy & process development Project management Bachelor's degree Team management Anti-Money Laundering (AML) compliance (compliance procedures implemented) Decision making Performance Improvement (PI) Data interpretation Organizational skills Loan servicing IT Senior level Cross-functional collaboration Onboarding process management Leadership Data-driven decision making Communication skills Teaching Cross-functional communication Overseeing training Internal audits Staff development
Full Job Description Business Banking Operations Manager Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview:
The Business Banking Operations Manager is responsible for overseeing the operational functions that support GECU's Business Banking division. This role ensures efficient processes, regulatory compliance, and exceptional member service through the management of account operations, loan servicing, and support functions. The manager will lead a team focused on accuracy, timeliness, and risk mitigation while collaborating with sales and credit teams to deliver a seamless experience for business members. Essential Responsibilities:
Develop and execute operational strategy for Business Banking in alignment with GECU's strategic plan. Lead the design, implementation, and continuous improvement of Business Banking processes, workflows, and policies. Manage day-to-day operations for business deposit accounts and Treasury Management products & services, including account opening, maintenance, and servicing. Ensure operational readiness for new commercial lending products and digital solutions. Act as Business Line resource for questions about operations policies and procedures. Serve as a liaison between partnering lines of business/departments. Responsible for reviewing, revising, writing and implementing new policies and procedures. Conduct operational audits and compliance reviews to ensure compliance of regulatory, security and internal controls. Acts as the point person for all new and current operational procedures. Possess expert level knowledge of platforms and systems essential to Business Banking including, but not limited to: DNA, Abrigo, Business Online Banking, and Meridian Link. Ensure adherence to all regulatory requirements, including KYC, BSA/AML, and internal policies. Implement risk mitigation strategies to ensure adherence to GECU policies and best practices. Maintain strong internal controls and ensure compliance with relevant regulations (NCUA, BSA/AML, Reg B, UCC, etc.) Identify and implement process enhancements to improve efficiency and member experience Collaborate with IT, Digital, and Data teams to enhance automation, digitization, and workflow efficiency. Identify and implement system enhancements, integrations, and vendor solutions to support operations. Leverage data to improve decision-making, process visibility, and operational performance. Lead, coach, and develop operations staff to achieve performance goals and maintain high service standards. Foster culture of accountability, collaboration, and member service excellence. Oversee team member onboarding, training, succession planning and performance management for Business Banking. Work closely with Business Banking Relationship Managers, Credit Analysts, and other departments to ensure smooth onboarding and servicing of business members. Support sales initiatives by providing operational expertise and timely execution. Effectively communicate operational concerns, trends, and changes of policies, processes, and procedures to team members across the organization Education and Experience:
High School diploma or GED required; Bachelor's Degree preferred Minimum of Five (5) years of experience in Business Banking, Commercial Banking, or Financial Institution Operations, with direct responsibility for operational functions such as deposit operations, treasury management, and/or loan servicing. Three (3) or more years of management or team leadership experience overseeing operations staff, workflows, or business line support teams. Demonstrated experience developing, implementing, and maintaining operational policies, procedures, and internal controls within a regulated financial institution. Proven experience ensuring compliance with regulatory requirements, including BSA/AML, KYC, Reg B, UCC, and applicable regulatory guidance (e.g., NCUA or equivalent). Hands-on experience with commercial banking systems and platforms such as DNA, Abrigo, Business Online Banking, Meridian Link, or comparable technologies. Experience leading or supporting process improvement initiatives, audits, system enhancements, and operational risk mitigation efforts. Experience partnering cross-functionally with Business Banking, Credit, IT, Digital, Risk, and Compliance teams to support onboarding, servicing, and sales execution. Knowledge, Skills, and Abilities:
Strong knowledge of Business Banking operational practices, including business deposit account opening and maintenance, treasury management services, and commercial loan servicing support. Thorough understanding of regulatory compliance, risk management, and internal control requirements applicable to business banking operations. Ability to design, implement, and continuously improve operational workflows with a focus on efficiency, accuracy, and member experience. Demonstrated leadership ability to coach, develop, and manage staff while fostering accountability, collaboration, and service excellence. Strong analytical skills with the ability to interpret operational data, identify trends, and make data-driven decisions. Proven project management and organizational skills, with the ability to prioritize multiple initiatives and meet deadlines in a fast-paced environment. High level of proficiency with core banking systems, operational platforms, and digital tools, with the ability to identify enhancement and automation opportunities. Excellent written and verbal communication skills, including the ability to clearly communicate policies, procedures, and operational changes across the organization. Strong judgment, attention to detail, and ability to maintain confidentiality while operating with integrity and professionalism At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off -paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer
