Member Service Officer- Billingual Emerald Staffing Portland, OR Job Details Full-time $25 - $30 an hour 3 hours ago Qualifications Spanish Teamwork Providing guidance on banking products High school diploma or GED Attention to detail Banking Client interaction via phone calls Full Job Description Member Services Officer Help People. Solve Problems. Fund Dreams. Some people see a loan application. You see someone's first car. Some people see an account inquiry. You see an opportunity to make someone's day easier. If you love building relationships, thrive in a fast-paced environment, and enjoy helping people navigate important financial decisions, you may be exactly who we're looking for. We're seeking a Member Services Officer to join a community-focused financial institution where exceptional service, teamwork, and genuine human connection are at the heart of everything we do. What You'll Be Doing Think of yourself as part financial guide, part problem-solver, and part member champion. On any given day, you'll: Help members with consumer lending needs including auto loans, personal loans, and lines of credit Interview members and applicants to understand their financial goals Process loan applications and guide members through the lending process Open, maintain, and service member accounts Answer questions about products and services while providing outstanding support Handle phone, online, and in-person member interactions Prepare and process loan and account documentation with accuracy and compliance Make outbound calls to connect members with solutions that fit their needs Assist with transactions such as cashier's checks, wire transfers, money orders, and notary services Troubleshoot issues and find solutions when challenges arise Participate in community events and team initiatives that make a positive impact We're Looking For Someone Who... ✅ Loves helping people ✅ Can balance professionalism with personality ✅ Enjoys conversations just as much as completing paperwork ✅ Stays cool under pressure and finds solutions instead of roadblocks ✅ Has a knack for building trust and relationships ✅ Is comfortable discussing financial products and making recommendations ✅ Pays attention to the little details that make a big difference What You'll Bring High school diploma or equivalent Two or more years of experience in banking, credit unions, lending, financial services, or a related industry Strong customer service and communication skills Experience discussing loans and financial products is a plus Comfort working with numbers and financial documentation Ability to multitask while maintaining accuracy A positive, team-oriented attitude Why You'll Love This Opportunity We know financial services can sound serious, but the work is really about people. You'll help someone buy a vehicle, consolidate debt, improve their financial situation, or reach an important life goal. You'll work alongside a supportive team that values collaboration, growth, and making a meaningful impact in the communities we serve. This is a great opportunity for someone who enjoys member-facing work, wants to expand their lending knowledge, and is looking for a role where their contributions truly matter. The Ideal Candidate You're the type of person who remembers names, enjoys solving problems, can confidently navigate a conversation about loans, and genuinely likes helping others succeed. If that sounds like you, we'd love to meet you. Apply today and help turn financial questions into financial solutions, one conversation at a time.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Experience:

Banking:

3 years (Required)

Language:

Spanish (Required)

Work Location:

In person