Full-Time Member Experience Advisor - (Allentown) American Heritage Credit Union - 3.3 Allentown, PA Job Details Full-time $19 - $21 an hour 8 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Opening bank accounts Customer records maintenance Loan file preparation Managing customer accounts Financial sales Financial services customer support Serving clients Account maintenance Sales analytics & reporting tools Promoting bank products Mid-level High school diploma or GED Sales intelligence tools Customer relationship management (CRM) systems (technically supported) Sales management systems proficiency Customer support for financial loans 1 year Sales automation technologies Data warehouse Promoting bank services Sales data tracking Full Job Description American Heritage Credit Union, a $5+ billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Allentown Branch! This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.

Responsibilities Include:

Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.). Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.). Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s). Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).

QUALIFICATIONS

One year to three years of similar or related experience. A high school education or GED. Full-time position- Rotating evening and Saturday hours are required. FICEP certification preferred. Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M/F/D/V