Role:

Collector (Bilingual Spanish)

Pay:

$34.00/hou r

Assignment:

Temporary Location:

Fort Worth, TX Schedule:

Training:

o First 2 days: 8:00 AM

• 5:00 PM CST o Remaining training period: 9:00 AM
• 6:00 PM CST o Monday
• Friday o Training is 100% onsite

Regular Schedule:

o Monday

• Friday, 9:00 AM
• 6:00 PM CST o Hybrid schedule after training o 4 days onsite, 1 day remote What you'll do:
• Collect delinquent payments on early-stage accounts (1-30 days past due).
• Contact customers by phone and written communication to secure payment commitments.
• Negotiate payment arrangements and offer solutions for customers experiencing financial difficulties.
• Resolve delinquent accounts while delivering a positive customer experience.
• Conduct research to locate customers when contact attempts are unsuccessful.
• Review customer records, contact references, and update demographic information as needed.
• Utilize approved investigative tools and internet resources to obtain current customer and collateral information.
• Maintain compliance with all company policies, strategies, procedures, and regulatory requirements.
• Monitor account performance and support portfolio objectives through effective collections practices.
• Achieve performance goals related to cure rates, roll rates, productivity, call quality, and adherence.
• Identify and escalate risks, process issues, and operational concerns when appropriate.
• Collaborate with teams across Mexico and the United States to provide a seamless customer experience.
• Provide feedback and recommendations regarding current processes and training materials.
• Support inbound and outbound call volume for Car and Van accounts.

Requirements:

• Bilingual in English and Spanish with strong reading, writing, and verbal communication skills .
• Strong analytical and problem-solving abilities.
• Customer service-focused mindset.
• Proficiency with PC and computer systems.
• Self-motivated and results-driven.
• Strong teamwork and collaboration skills.
• Ability to manage customer interactions professionally and effectively.
• Experience handling collections, customer service, account resolution, or related financial services work preferred .
• Strong attention to detail and ability to follow established procedures and compliance requirements.
• Ability to work in a fast-paced environment while meeting performance goals. Collect delinquent payments on early-stage accounts (1-30 days past due).
• Contact customers by phone and written communication to secure payment commitments.
• Negotiate payment arrangements and offer solutions for customers experiencing financial difficulties.
• Resolve delinquent accounts while delivering a positive customer experience.
• Conduct research to locate customers when contact attempts are unsuccessful.
• Review customer records, contact references, and update demographic information as needed Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.

eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.