Recovery Representative (Hybrid)

Recovery Representative (Hybrid) Atlantic Union Bank profit sharing United States, Virginia, Richmond Apr 02, 2026
Description This position is responsible for increasing recovery revenue by communicating with borrowers and utilizing legal remedies to negotiate and to recover monies owed on charged-off accounts in an efficient and professional manner. This role requires customer servicing skills, strong attention to detail and accuracy, the ability to adapt well to change and some knowledge of the debt collection laws, regulations and compliance policies. Position Accountabilities Handle outbound or inbound telephone calls with the goal of gaining full payment recovery
Work within established guidelines on settlement offer requests and negotiating repayment plans
Document all recovery account activity in the collection system
Ensure other work related systems are updates
Prepare legal documents
Work closely with other departments, branches and vendors
Perform administrative duties as delegated
Work hours as scheduled including overtime and weekend hours when needed
Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank's Policy and Procedures
Perform other departmental duties as assigned by management Organizational Relationship This position reports to the Recovery Manager Position Qualifications Education & Experience Minimum of a high school diploma or equivalent
Excellent communication skills
Customer service focus
Ability to recommend and negotiate payment arrangements
Strong computer skills Knowledge & Skills Two years plus of collections, recovery, customer service or contact center work environment, or legal experience preferred
Knowledgeable of Fair Debt Collection Practices
High level of maturity and ability to deal in confidence with sensitive personal and financial information
Proficient computer skills relevant to Outlook, Word and Excel
Must be able to travel within Virginia Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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