Banking Senior escalations representative

SENIOR ESCALATIONS REPRESENTATIVE.

sioux falls, south dakota Posted 6 days ago Closes 9/14/2026 Job details Summary Spherion $24.00

• $25.00 per hour Temporary 8:00 AM
• 5:00 PM Industry banking (Business and Financial Operations Occupations) Reference number S_179307 Spherion Sioux Falls is looking for Senior Escalations Representatives for a premier local client.

The Senior Escalations Representative will support internal and external customers with inquiries and complaints regarding financial products and services. Serve as a single point of contact for the customer. Manage cases from beginning to end while maintaining a relationship with the customer via phone and email. Research and determine the appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. Perform initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags.

Responsibilities:

• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action ...
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Working hours: 8:00 AM
• 5:00

PM Skills:

See below

Education:

High School Experience:

1-4 years

Qualifications:

• Minimum of 3 years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Customer Service skills
• Problem solving skills
• Written and communication skills
• Excellent computer skills in Microsoft Office programs To be considered, please apply online at www.

spherion.com/apply Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more key responsibilities

• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards-Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action-Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly experience 1-4 years skills See below qualifications•Minimum of 3 years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education•Customer Service skills-Problem solving skills-Written and communication skills-Excellent computer skills in Microsoft Office programs education High School share this job.

send via e-mail print it Get in touch. We are here to help you with your questions. DJ Dawn Johnsen karencolvin@spherion.com