Office Collector Hermanos Loans Houston, TX Job Details Full-time $12

• $15 an hour 1 hour ago Benefits 401(k) Qualifications Foreign language proficiency Active listening Finance No experience needed Cross-selling Driver's License Full Job Description Finance Company has a full time opening for an Office Collector.

Location:

2121 N. Main Ste. D, Houston, TX 77009

Downtown Area Requirements:

Must have a valid Texas Driver's License & Social Security Number. Reliable Transportation and Vehicle Insurance

• Candidate must be bilingual and fluent in both English and Spanish languages.

Overall Goal:

Candidate will be working with Supervisor and CSRs to meet daily standards and operate according to company policy. Candidate will complete tasks such as collection calls , loan activity and business operations daily. Schedule/Pay Monday through Friday. 8:55 AM to 6PM. Saturdays 8:55 AM to 1:00 PM. Pay rate will be open for discussion during the interview process. Pay rate is negotiable. No experience necessary. Candidate must be reliable and willing to work in a high paced environment . Duties

• Provide exceptional customer service to both English and Spanish-speaking customers
• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Assist customers with loan applications, debit cards payment processing and debt collections.
• Upsell loans services for customers to renew or reopen their account.
• Conduct outbound calls to follow up with customers or provide additional information for their loan needs
• Analyze past due accounts, customer needs and recommend appropriate solutions
• Maintain accurate and detailed customer records. 90 Day Probationary Period requires full time presence. Punctuality is required during the Probationary Period. Candidate's position requires a minimum daily call volume. Candidate must be highly motivated in order to ensure telephone productivity. Candidate will provide feedback the first week of training. Qualifications
• Bilingual proficiency in English and Spanish is required.
• Excellent communication skills, both verbal and written, in English and Spanish
• Strong phone etiquette and active listening skills
• Ability to analyze customer inquiries and provide effective solutions.
• Customer Service Experience/Sales is a plus.

We offer competitive and office work environment. Join our team of dedicated customer service professionals today!

Job Type:

Full-time Pay:

$12.00

• $15.

00 per hour

Benefits:

401(k)

Work Location:

In person