18 per hour, based on experience and location, plus performance-based bonus opportunities.

Total earnings increase with strong individual and branch performance.

Why Join World :

Strong growth opportunities

Many of our leaders, including executives, started in this role Promote-from-within culture
A large percentage of team members advance into leadership roles Performance-based earnings
Bonus opportunities tied to branch results Comprehensive benefits for all stages of life
Including major medical, dental, vision, life insurance, long-term disability, and free mental health support Retirement and time off
401(k) with company match, paid holidays, and vacation time Community focus
Paid volunteer time and a strong commitment to giving back Work-life balance
Predictable schedules with a focus on time outside of work

About World Finance :

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1, 0 00 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

Drive and close loan sales by taking applications, explaining terms, and asking for the business Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment Manage delinquent accounts by securing payments and setting payment arrangements Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution Process payments, account updates, tax-related documentation, and document all activity in company systems Maintain accurate and compliant records, including timely credit denial letters and required tax documentation Handle and balance cash, and complete required bank runs to deliver deposits Follow company policies, procedures, and regulatory requirements Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements :

High school diploma or equivalent Valid driver's license, reliable transportation, and current insurance Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation Ability to obtain required insurance licensing

Experience & Skills :

Experience in sales, customer service, collections, or account management with measurable results Proven ability to handle high-volume calls and difficult customer conversations Track record of meeting or exceeding goals in a fast-paced environment Strong communication, problem-solving, and organizational skills Basic computer skills with accurate and consistent data entry

Preferred Backgrounds :

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.

Physical and Environmental Requirements :

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