Member Services Representative needed

Pay:

$21.50

Hours:

8am to 5pm

Location:

Marble Falls, Texas Start date: Oct 19th, 2026 Our Client is seeking a professional and customer-focused Member Services Representative to serve as a primary point of contact for members. This position will assist with account questions, billing, payments, service requests, outage reporting, and issue resolution while providing excellent member service. Key Responsibilities Provide courteous, professional service to members and resolve account-related questions and concerns. Assist with billing, payments, service requests, collections, payment arrangements, and financial assistance. Collect and post payments, reconcile cash, and prepare deposits according to company procedures. Review and resolve residential and commercial billing issues. Verify member information and account details using computer systems and databases. Receive and document outage reports, troubleshoot issues, and report outages appropriately. Identify and report potential safety and security concerns. Explain and apply applicable fees, policies, rates, and procedures. Escalate complex issues to the appropriate department or management. Maintain accurate and confidential member records. Work closely with other departments to resolve member issues. Manage multiple priorities while maintaining accuracy and professionalism. Stay current on services, policies, procedures, and technology. Maintain regular and dependable attendance. Perform other related duties as assigned. Knowledge, Skills & Abilities Strong customer service and communication skills. Comfortable using computers, databases, and software applications. Excellent time-management and organizational skills. Ability to prioritize and manage multiple tasks. Strong problem-solving and conflict-resolution skills. Ability to explain policies and procedures clearly. Strong attention to detail and accuracy. Ability to work effectively both independently and as part of a team. Minimum Qualifications High school diploma required. Associate degree or two years of directly related experience preferred. Related experience may substitute for education. Valid driver's license. To apply, email me at yoany.torres@lkjordan.com Or call me at 512-342-0302 L.K. Jordan & Associates is an equal opportunity employer #

LKJATX Pay:

$21.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person