The Banking Process Specialist will work with operational units to develop, implement, and revise banking processes to drive operational efficiency and improve customer experience. This position will work with banking business units to identify, analyze, and document process requirements, and assist in the implementation and testing of the resulting systems and processes. The Banking Process Specialist will serve as a subject matter expert, bringing banking operational and product knowledge to serve as a liaison between stakeholders and the bank's technical project teams. Essential Duties and Responsibilities Collaborate with bank departments to conduct structured requirements-gathering sessions, uncovering and clarifying needs related to reporting and process improvement opportunities. Document detailed and clear requirements and process flows, ensuring alignment with business goals. Perform functional testing of completed work to validate requirements and ensure quality of deliverables prior to user acceptance testing. Lead iterative user acceptance testing (UAT) cycles focused on validating results, collecting feedback, and driving defect resolution. Coordinate regression testing during system upgrades to maintain stability and continuity. Validate data accuracy for reports and data feeds. Provide end-user support and troubleshooting for workflow and reporting tools, ensuring timely resolution and user satisfaction. Track, analyze, and prioritize defects and enhancement requests related to deployed workflows and reports. Comfort working with artificial intelligence (AI) tools to complete requirements gathering, documentation, and analysis assignments. Ability to critically evaluate AI-generated output for banking and business accuracy. Perform additional related duties as assigned. Knowledge/Skills/Abilities Strong working knowledge of banking operations, financial services processes, or a related regulated industry environment. Familiarity with banking workflows is highly valued. Strong proficiency with Microsoft Office, including Word (document clarity), Excel (data analysis), and Visio (workflow/process documentation). Exceptional attention to detail to detect defects and maintain quality during testing cycles. Comfortable working collaboratively in live environments to uncover needs and clarify requirements, even when business users aren't sure what they want. The ability to ask the right questions, listen actively, and translate ideas into clear documentation is critical. Adept at using Microsoft Word, Excel, and Visio efficiently to prevent bottlenecks during meetings and requirements gathering sessions. Excellent organizational skills with the ability to coordinate testing efforts and effectively use internal tools for defect tracking. Strong independent work ethic balanced with collaborative cross-departmental communication. Basic proficiency in SQL or data querying techniques would be considered a plus.

Education:

A bachelor's degree in Finance, Business Administration, or Management Information Systems, or equivalent practical experience, is required.

Experience:

Minimum of 3 years of experience in a banking environment Direct experience with or other exposure to a variety of banking systems, projects, and processes. Experience analyzing bank processes and creating detailed documentation such as bank policies, project requirements, or training materials strongly preferred. Ability to lead technical process improvement initiatives by facilitating requirements gathering, user testing, and training.

Summary:

This role requires an analytical thinker with excellent organizational skills and an above-average attention to detail. The ideal candidate thrives in managing multiple workflow projects concurrently, excels at requirements gathering, and enjoys transforming complex business needs into clear, actionable plans. Strong verbal and written communication skills, including the ability to engage with technical and non-technical stakeholders, ask the right questions, listen actively, and translate ideas into clear documentation, are essential.