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Fraud Associate
Job Description
We are searching for a Fraud Associate to provide onsite support for a bank's risk and compliance department. This position is contract, onsite, and pays $22 to $24 per hour. The role sits on the fraud mitigation and monitoring team, working primarily within the credit card department, with occasional support of prepaid card, deposits, and ACH. Responsibilities Monitor credit card transactions in real time to identify suspicious or abnormal activity. Analyze customer spending patterns using analytical tools and dashboards to detect potential fraud indicators. Review, escalate, and disposition system-generated fraud alerts in a case management system, primarily within the credit card department, documenting findings and maintaining accurate case notes. Communicate with customers to verify transactions and resolve fraud concerns. Collaborate with fraud operations, customer service, and risk teams to prevent losses. Report on fraud trends, emerging patterns, and process improvement opportunities. Assist with maintaining predictive models that use structured and unstructured data to analyze behavior and detect potential fraud. Perform data processing tasks, including cleaning and normalizing datasets, to help maintain model performance. Collaborate with team members on the design and enhancement of credit card programs. Maintain proficient knowledge of applicable banking rules and regulations. Assist in developing new risk flags and building reporting to monitor them. Maintain confidentiality and handle sensitive financial information responsibly. Requirements Bachelor's degree from a four-year college or university. 1+ years of experience in financial services focused on BSA, AML, and / or fraud monitoring. Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures. Excellent organizational and time management skills. Advanced computer skills, including word processing and spreadsheet software. Intermediate math skills, including the ability to calculate interest, ratios, and percentages, balance accounts, and interpret data. Exceptional verbal, written, and interpersonal communication skills. Ability to work through complex, non-standardized problems involving multiple variables. Ability to work independently with minimal supervision.
Benefits
- Dental Insurance