Job Summary Are you ready to bring your skills to a fast-paced, customer-focused team? Spectra360 is looking for a detail-oriented and proactive Warranty Administrator to keep operations running smoothly in Stockton, CA! In this role, you'll be at the heart of our warranty process—handling and processing claims, engaging with customers to ensure top-notch service, and working directly with manufacturers to secure approvals. You'll also track requests, resubmit denied claims, and coordinate warranty OT and full-service deliveries. Schedule for

Warranty Administrator :

Monday - Friday, 7:00am- 4:00pm plus overtime Pay Rate for

Warranty Administrator:

$20.00/hr. Responsibilities for

Warranty Administrator:

Customer Interaction:

Engage with customers to thoroughly discuss the details of their warranty claims, set clear expectations, and provide updates throughout the process.

Documentation Preparation:

Accurately prepare and process all warranty documentation in compliance with manufacturer guidelines, ensuring all required information is complete and correct.

Efficient Claim Submission:

Submit warranty claims promptly and efficiently, utilizing best practices to minimize delays and expedite processing.

Follow-Up and Communication:

Proactively follow up with manufacturers to monitor the status of claims, addressing any issues that arise to ensure smooth processing.

Claim Resubmission:

Review any denied claims, make necessary adjustments, and resubmit them, persistently following up to secure payment for warranty work.

Record Keeping and Organization:

Maintain meticulous records of all ordered warranty parts, organize vendor paperwork, and ensure all documentation is easily accessible and up-to-date for auditing and reference purposes.

Skills:

Minimum of 2 years of experience in a call center environment, preferably handling service or warranty-related inquiries Strong attention to detail and accuracy Experience managing high-volume multi-line phone interactions Ability to handle a large volume of emails efficiently and professionally Proficiency in basic computer programs and data entry Excellent communication, interpersonal, and organizational skills Strong follow-up skills with the ability to track and resolve customer inquiries effectively

Pre-Employment Requirements :

Background Check:

A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Drug Test:

A drug test will be administered to ensure a drug-free workplace Qualified applicants with criminal histories will be considered for employment. We may be required by local, State or federal law or regulation to restrict or prohibit the hiring of individuals with certain specified Criminal History for the job position including Department of Transportation, FMCS, client requirements, etc. Additionally, material job duties that criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of the conditional offer include compliance with or the demonstrated ability to comply with company policies prohibiting theft, harassment, safety, violence in the workplace, business conduct, or conflicts of interest.

INDSAC Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person