Hospitality, Tourism & Travel

Claims Adjuster

Claims Representative

Claims Representative

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Norwegian Cruise Line Holdings Ltd

Miami, FL, USA

Published:

9/19/2026

Claims Adjuster | Full time

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

Research, review, investigate and adjust claims for personal injury or other complaints made by passengers.

DUTIES & RESPONSIBILITIES

Performs in-house adjustment of passenger personal injury and other claims. Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims in accordance with contracts, agreements, legal liability and corporate policies. Provides timely notification to P&I Clubs or insurance carriers of incidents, illnesses, accidents and injuries, claims and lawsuits. Assists in the handling of claims and cases in litigation including obtaining information/documentation necessary to defend lawsuits and giving testimony on behalf of the company. Establishes claim files; updates logs and other statistical data. Prepares correspondence and reports as necessary. Files medical reports, accident reports and other pertinent data in the respective claim files. Develops and implements calendar or diary system with established time frames for required procedures and tasks. Monitors trends as they relate to losses, complaints, or incidents. Provides feedback on loss control measures, trends, ways to improve service and company policies and procedures. Perform other job related functions as assigned.

QUALIFICATIONS DEGREE TYPE

Bachelor's Degree FIELD(S)

OF STUDY

Related field of study; or any equivalent combination of relevant background and work experience.

EXPERIENCE

Minimum 2 to 4 years corporate claims department experience. Understanding of liability/Jones Act requirements and P&I coverage.

COMPETENCIES/SKILLS

Must be familiar with claims procedures and processes and have good negotiation and communication skills.

Must be familiar with medical terminology and be able to read medical reports.

Must be PC literate in Outlook, Word, and Excel.

Prior legal experience a plus.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (

NYSE:

NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance

Brand Overview

Norwegian Cruise Line

Oceania Cruises

Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.