Gulf Ice Systems, Inc. Warranty Administrator As a Warranty Administrator, you will maintain the warranty parts cage and submit all warranty claims through the proper channels. You will quickly and accurately determine if the machine is in warranty, which manufacturer the claim is submitted to, and if the parts are required to be returned. You will credit customer invoices, and process all warranty claims correctly and in a timely manner with-in the guidelines set forth by the manufacturers. Organizational and communication skills are a must.

JOB DESCRIPTION

Maintains and controls warranty claims, parts, and customer labor payments Communicates and tracks department goals and objectives Follow guidelines and procedures set in place to process warranty claims Recognizes and practices safety rules and procedures Responsible for meeting or exceeding established customer service standards. Resolves customer escalations and work with factory to resolve issues

WORKING CONDITIONS

Ability to lift 50-75 pounds and meet other physical requirements such as bending, stooping, and squatting

REQUIRED SKILLS & KNOWLEDGE

Attention to detail Ability to work independently under limited supervision Ability to work with others (Team player) Ability to solve problems Ability to multi-task Ability to research information Excellent organizational skills Excellent verbal and written communication skills Excellent customer service skills Must have practical knowledge of computer operations, data entry, and computer applications (specifically Microsoft Office) Basic understanding of ice machine and beverage dispensing equipment is a plus

REQUIRED EDUCATION & EXPERIENCE

High School/GED Valid driver's license and a good five year driving record are required.

BENEFITS INCLUDE

Hourly Rate with overtime available Bonus potential Medical, dental and vision insurance Paid vacation days Retirement plan with discretionary profit-sharing match Basic and voluntary life insurance Short and long-term disability insurance Gulf Ice Systems is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Pay:

From $20.00 per hour

Benefits:

Dental insurance Life insurance Paid time off Retirement plan

Work Location:

In person