Customer Service Representative —

Claims Department Location:

Sarasota, FL Work Arrangement:

Fully onsite

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Pay:

$18-$20/hour

Employment Type:

Temporary Expected Start:

Late September / Early October 2026

Assignment Length:

Approximately through March 2027 Position Overview A Sarasota-area organization is seeking a Customer Service Representative to support its Claims Department on a temporary basis while an employee is on maternity leave. The ideal candidate will be organized, detail-oriented, professional, and comfortable handling a high volume of calls and administrative tasks. This position requires strong communication skills, accurate data entry, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities

• Answer and manage a high volume of incoming calls.
• Receive and process First Notice of Loss (FNOL) submissions.
• Review claims for completeness and accuracy.
• Enter and update claim information in company systems.
• Verify policy and loss of information.
• Communicate with adjusters, policyholders, vendors, and internal departments.
• Maintain accurate claim documentation and records.
• Identify missing or inconsistent information and obtain clarification when needed.
• Follow established procedures, service-level requirements, and quality standards.
• Provide general administrative support related to the claims process. What They're Looking For Strong candidates will have:
• Customer service or administrative experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organizational and time-management skills.
• Ability to handle multiple priorities in a busy environment.
• Accurate data-entry skills.
• Experience with Microsoft Office.
• Professional phone etiquette and confidence handling high call volume.

Nice to have:

• Insurance industry experience.
• Familiarity with insurance terminology.
• Experience with claims processing or FNOL procedures. Candidate Fit This role could be a strong fit for someone with experience in:
• Customer service
• Call centers
• Administrative support
• Insurance
• Claims processing
• Data entry
• Office/reception operations
• Policyholder or client support Important Details for Candidates ⚠️ This is fully onsite in Sarasota.

⚠️ The position is temporary, with the current expectation that the assignment will run through approximately March 2027. ⚠️ The role involves high-volume phone work, so candidates should be comfortable spending significant time handling incoming calls. ⚠️ Strong accuracy and attention to detail are important because the position involves processing and maintaining claims information. If this is for a recruiting/social-media post, I can also turn it into a shorter, more candidate-attractive version that hides the company completely while highlighting the strongest selling points.