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AppleOne
Bilingual Claims Representative
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Based on Iowa data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$52,138 / year median in Iowa
+1% projected growth
Job Description
Job Summary We are seeking a Bilingual Claims Representative for an on-site contract opportunity in Des Moines, IA. This role is ideal for a Spanish/English bilingual customer service professional with call center, financial services, fraud, claims, or investigations experience. Key Responsibilities
- Handle inbound customer calls related to fraud, claims, and account concerns.
- Investigate potentially fraudulent activity and assist customers with resolution steps.
- Identify and submit customer complaints when appropriate.
- Navigate multiple systems and applications to research information and complete assigned tasks.
- Prioritize daily work independently while meeting team and operational expectations.
- Support team performance by sharing knowledge and recommending process improvements. Compensation and Benefits
- Pay rate: $19.00 to $19.72 per hour.
Location:
Des Moines, IA 50309.- Work arrangement: On-site.
Schedule:
Monday to Friday, 8:00 AM to 5:00 PM or 9:00 AM start time as assigned.Duration:
6-month contract project with possible extension based on performance. Required Qualifications and Skills- 2+ years of experience in customer service, financial services, fraud, claims, investigations, or a related field.
- Spanish/English bilingual proficiency.
- 1+ year of call center or phone-based customer service experience.
- Strong communication, problem-solving, and decision-making skills.
- Ability to work independently with limited supervision.
- Ability to navigate multiple systems and applications efficiently.
- Strong judgment when handling sensitive customer and fraud-related matters. Preferred Qualifications
- Experience in fraud and claims operations.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Experience working in a contact center or high-volume phone environment.
- Strong initiative and ability to identify opportunities for process improvement.