Inbound Support Specialists - 3030392

Job#: 3030392

Job Description:

Inbound Support Specialists Location:

Onsite Allen Park, Michigan Employment Type:

Contract Role Overview We are seeking dedicated Inbound Support Specialists to join our team. The ideal candidate will be responsible for handling inbound and outbound calls to assist members with their health insurance claims. This role requires providing clear information, offering guidance on claim submissions, and resolving member issues. Excellent communication skills and the ability to handle sensitive information are necessary. Key Responsibilities Take inbound calls from clients regarding their health insurance claims and follow up with members on claim statuses. Assist members in understanding their health insurance coverage and claim processes. Provide detailed explanations of claims decisions and necessary next steps. Guide members through the process of submitting claims and appeals. Address and resolve member inquiries in a timely and professional manner. Ensure members feel supported and informed throughout their claims process. Accurately document all client interactions and updates in the CRM system. Prepare and maintain reports on call outcomes and client feedback. Follow up on unresolved issues and ensure they are addressed promptly. Adhere to company policies and procedures, including those related to privacy and confidentiality.

Required Qualifications Education:

High school diploma or equivalent.

Experience:

Previous experience in a call center environment.

Skills:

Proficiency in using computer systems and navigating multiple software applications simultaneously. Strong customer service skills with the ability to communicate effectively. Problem-solving skills and attention to detail. Ability to work efficiently in a fast-paced environment and manage multiple tasks. Preferred Qualifications Associate or bachelor's degree. Experience in the healthcare or insurance industry. Knowledge of health insurance terminology and claims processing procedures. Flexibility to work evenings, weekends, and holidays as needed. Compensation & Benefits The hourly rate for this position is $19.00. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.