Multi-Line Property and Casualty Claims Representative Personnel World, Inc. - 3.6 Lansing, MI Job Details Full-time $75,000 - $85,000 a year 3 hours ago Qualifications Customer communication Microsoft Excel Commercial insurance knowledge Word embeddings Productivity software Full Job Description Multi-Line Property and Casualty Claims Representative —

East Lansing, MI Full-Time:

8:00 am to 4:30 pm, Monday through Friday.

Salary:

75,000 - 85,000 Annually | Reports to Claims Manager Applicants MUST have prior experience handling Commercial casualty claims, including general liability. Personnel World, Inc. is recruiting on behalf of a client in the insurance industry for an experienced Multi-Line Property and Casualty Claims Representative. About the Role This role is responsible for the prompt, fair, and efficient handling of a diverse caseload of Property and Casualty claims — general liability, auto liability, auto physical damage, personal injury protection (PIP), property, medical payments, and select specialty coverages. You'll serve as a primary point of contact for members, delivering high-quality service through timely communication, sound judgment, and consistent adherence to organizational standards. The ideal candidate brings strong technical claims knowledge, excellent communication skills, and experience working with public entities and third-party vendors. What You'll Do Investigate, evaluate, negotiate, and resolve assigned claims in compliance with applicable laws, regulations, and internal claims handling standards Serve as a primary contact for members, providing high-quality customer service in a fast-paced environment Maintain accurate, timely, well-organized documentation in the claims management system while managing multiple active claims Deliver clear, accurate, customer-friendly coverage explanations and written correspondence Negotiate claims within established settlement authority and notify leadership when claims trend toward or exceed authority limits Assign, coordinate, and monitor work performed by outside investigators, third-party vendors, law firms, and attorneys Review medical bills, legal damage estimates, and miscellaneous invoices for reasonableness, and negotiate disputed bills Assign litigated claims to approved law firms/attorneys and monitor progress; attend facilitations/mediations as assigned Manage a diary system to move losses to timely conclusion Collaborate with internal risk management, underwriting, and claims leadership teams •

What You'll Need Required:

Bachelor's degree and a minimum of two years of claims experience handling multi-line claims, or an equivalent combination of education and experience Working knowledge of coverage, liability, and complex claims handling procedures Excellent interpersonal, verbal, and written communication skills Strong organizational and time-management skills; able to prioritize, multitask, meet deadlines, and follow up independently High level of professionalism and confidentiality when handling sensitive claim information Strong cognitive and analytical skills Proficiency in Microsoft Office, including Excel and Word Willingness to pursue industry-recognized claims designations (IIA, AIC, INS, or similar) Ability to travel and work remotely on a periodic basis • Working Conditions Primarily desk-based (sit/stand desk) with average office mobility and several hours per day at a computer. Occasional in-state travel required. Punctual, regular, and consistent attendance is required. #IND1