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MR
Marcari Russotto Spencer & Balaban Law Firm PC
Veterans Disability Intake Specialist
Career Insights for Claims Representative
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Scorecard
Based on North Carolina data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$60,561 / year median in North Carolina
+9% projected growth
Job Description
The Veterans Disability Intake Specialist serves as the initial point of contact for prospective clients seeking legal assistance with VA Disability claims and appeal. This role is responsible for conducting intake interviews, gathering relevant information and documentation, evaluating potential cases based on firm criteria, and ensuring clients receive compassionate, professional service throughout the intake process. The ideal candidate is organized, detail- oriented, and passionate about serving veterans.
Answer incoming calls and respond to online inquiries from potential clients.
Making outbound calls to new leads and follow up calls.
Use of case management and completing tasks, etc. in our integrated intake system.
Conduct detailed intake interviews to collect military service and claims history. Assess potential cases according to the firms intake guidelines.
Request VA Decisions and any other supporting documentation from the veteran.
Send and receive documents electronicallyMeet intake goals while providing exceptional customer service.
Key Responsibilities:
Possess a strong understanding of the Veterans Department's services, eligibility requirements, and the types of VA disability claims the firm represents.Answer incoming calls and respond to online inquiries from potential clients.
Making outbound calls to new leads and follow up calls.
Use of case management and completing tasks, etc. in our integrated intake system.
Conduct detailed intake interviews to collect military service and claims history. Assess potential cases according to the firms intake guidelines.
Request VA Decisions and any other supporting documentation from the veteran.
Send and receive documents electronicallyMeet intake goals while providing exceptional customer service.