Job Summary Participates in training program to learn policies, practices, procedures, and strategies needed to become a Special Claims Representative. Trains to handle more complex claims promptly, proactively, and with a sense of urgency. Performs work under the guidance and supervision of a trainer. Trainee is required to meet eligibility requirements and pass a certification exam at the end of training program. Trainees who successfully complete this training program may be placed into a Special Claims Representative role of equivalent salary grade. Essential Job Functions In a supervised learning environment, trains to adjust more complex claims. Learns skills such as conducting thorough investigations, establishing damages, determining liability, negotiating settlements, preparing of subrogration and/or arbitration, making claim payments, confirming policy coverage, and explaining claim determination to parties incident to the claim. Works in electronic claim files to handle assigned claims within designated authority. Learns to manage diaries, update claim files, report status, and move them to closure according to established procedures and job aids provided for training purposes. Trains to inspect vehicles and property to assess claim related damage. Learns to estimate repair or replacement costs. Learns to determine and report on subrogation and/or salvage potential. Reports theft, fraud, and arson losses as required by state and industry regulations. Trains to interact professionally and courteously with stakeholders including policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and country fraud and arson specialists, special investigators, attorneys, medical professionals and other persons incident to the investigation and processing of claims. Acts as a representative of the company. Seeks to grow job knowledge and incorporates new information into daily tasks. Performs other duties as assigned. Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Physical Environment Education Requirements High School Diploma or equivalent required. Bachelors degree preferred.

Other:

Must obtain active adjusters license in states where required. Experience Requirements 3-5 years of claims handling or related experience required. Special Skill Requirement Additional Qualification Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. Bonus Opportunity (based on Company and Individual Performance) 401(k)

Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance Job Type:

Full-time Pay:

$32.69 - $34.62 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance

Work Location:

Remote