About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary Solomon Edwards is seeking a Workflow Specialist on a contract to hire basisfor a healthcare organization in King of Prussia, PA . Full-time hours (Monday through Friday) working a hybrid schedule of 3 days on-site and 2 days remotely after training. The Workflow Specialist will be responsible for providing excellent customer service to members, brokers, and providers. This includes reviewing claims for accuracy, updating contacts, responding to emails, and sending claims over for processing Responsibilities of the

Workflow Specialist:

• Reviewing incoming claims for accuracy
• Responding to customer inquiries regarding organizational products and services
• Reach out to medical offices for any missing information
• Resolving customer issues
• Manage email and telephone requests for medical assistance services
• Ensuring quality metrics, queue performance, and other departmental metrics
• Documenting and updating customer contacts and claim information and files in system
• Communicating workload status and any issues with supervisor Qualifications of the

Workflow Specialist:

• A recent Bachelor's degree within the past 1-2 years
• 0-2 years of customer service or data entry experience, preferably in a service, retail or healthcare environment
• Excellent communication skills, with a professional phone demeanor
• Strong customer service orientation

Additional Details:

Salary Range:

$18hr-$20hr

Assignment:

Contract to

Hire Location:

King of Prussia, PA 19406 (Hybrid of 3 days on-site/2 days remote)

Hours:

Monday-Friday (8:30am to 5pm)

Travel Requirements:

No travel will be required, unless at the client's discretion.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.

Salary Range:

SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $18 - $20.

Benefits:

We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).

Inclusion and Diversity Statement:

SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives and to be their whole selves.

Privacy:

We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.

Our Recruiter Promise:

Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. #

BFS Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in King of Prussia, PA 19406