A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
Claims Follow Up Rep Lifespan United States, Rhode Island, Providence 15 Lasalle Square (Show on map) Aug 13, 2026
SUMMARY:
Under general supervision of the Follow-up Supervisor, performs all duties necessary
to follow up on outstanding claims and correct all denied claims for a large
physician multi-specialty practice.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.
The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Review all denied claims, correct them in the system and send correctedppealed claims asbr / written correspondence, fax or via electronic submission.
Identify and analyze denials and enact corrective measures as needed to effectivelybr / communicate and resolve payer errors.
Continually maintain knowledge of payer specific updates via payer's listservs, providerbr / updates, webinars, meetings and websites.
Understand and maintain compliance with HIPAA guidelines when handling patient information
Contact internal departments to acquire missing or erroneous information on a claimbr / resulting in adjudication delays or denials.
Report to supervisor identification of denial trends resulting in revenue delays.
Answers telephone inquiries from 3rd party payers; refer all unusual requests tobr / supervisor.
Retrieve appropriate medical records documentation based on third party requests.
Refer all accounts to supervisor for additional review if the account cannot be resolvedbr / according to normal procedures.
Work with management to improve processes, increase accuracy, create efficiencies andbr / achieve the overall goals of the department.
Maintain quality assurance, safety, environmental and infection control in accordancebr / with established policies, procedures, and objectives of the system andbr / affiliates.
Perform other related duties as required.
MINIMUM QUALIFICATIONS
BASIC
KNOWLEDGE
Equivalent to a high school graduate.
Knowledge of 3rd party billing to include ICD, CPT, HCPCS and 1500 claim forms.
Demonstrated skills in critical thinking, diplomacy and relationship-building.
Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings.
Demonstrated problem-solving and inductive reasoning skills which manifest themselves in creative solutions for operational inefficiencies.
EXPERIENCE
One to three years of relevant experience in professional billing preferred.
Experience with Epic a plus.
INDEPENDENT ACTION
Incumbent generally establishes own work plan based on pre-determined priorities and standard procedures to ensure timely completion of assigned work. Problems needing clarification are reviewed with supervisor prior to taking action.
SUPERVISORY RESPONSIBILITY
None Pay Range:
$19.97-$32.96
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903
