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TI
Travelers Insurance
Senior Technical Specialist SRG
Career Insights for Claims Representative
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Scorecard
Based on Texas data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$51,054 / year median in Texas
+6% projected growth
Job Description
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $94,400.00
- $155,800.
- Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate coverage positions to policyholders or their representatives. Liability Investigation and Analysis
- Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts in jurisdiction to evaluate damages and develop recommendation of appropriate course of action. Litigation Management
- Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms.
- Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions.
- Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses, maintain appropriate defense and indemnity estimates. File Maintenance and Administrative Compliance
- Maintain well-documented and organized claim files. Maintain proficiency SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory. Coaching
- May be involved in training, mentoring, coaching and interviewing. Project Leadership
- May lead or represent the unit/office on special projects at request of management.
Education & Work Experience:
Bachelor's degree. 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.Job specific or technical competencies:
Analytical Thinking. Communication. Judgment & Decision-Making. Teamwork. Accountability. Customer Focus. Relationship Management. Business Perspective. Knowledge of Regulatory and Claim Environments. Planning & Organizing. Technology. Working Independently. Application of Departmental Practices & Procedures. Licensing. What is a Must Have? High School Diploma or GED. 3 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated. What Is in It for You?Health Insurance :
Employees and their eligible family members- including spouses, domestic partners, and children
- are eligible for coverage from the first day of employment.