Pension Processor Northwest Administrators, Inc. - 2.5 Seattle, WA Job Details $25.50 - $35.50 an hour 6 hours ago Benefits Paid training Paid holidays Dental insurance Vision insurance Qualifications Microsoft Word Benefits administration Insurance claims inquiry response Retirement account customer support Insurance products customer support Phone communication Caseload management Writing skills In-person customer service Regulatory compliance in claims processing Analysis skills Phone customer support Insurance claims management software Communication skills Technical Proficiency Entry level Full Job Description Are you a detail-oriented professional with excellent communication skills? Join our team as a Pension Processor and play a key role in ensuring participants receive the retirement benefits they deserve. What you'll be doing... As a pension claims processor, you will be assisting customers who are going through a significant change in their life—planning for retirement. You will have your own case load to manage that requires timely and accurately performed tasks according to benefit plan rules and federal time restrictions.

You will:

Meet with customers, by phone, to explain the claims process Verify benefit eligibility and follow up on eligibility issues Correspond with customers about documents necessary to complete their benefit claim Accurately enter data into claims processing system Candidates must successfully complete a 12-week paid training program. Training begins on November 1st, 2026 in person at our Seattle, WA location. Who you are... Organized. Able to juggle and prioritize workloads, have strong analytical skills Communicator. Strong verbally and in writing including interpersonal skills Service Minded. Passionate about customer service-delivering it like you expect to receive it Detailed. Attentive to detail with excellent problem-solving skills Technically Savvy . Proficient with technology, intermediate level with Excel and Word Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com) Union scale wages, raises every 6 months, starting at $25.50/hr up to $35.50/hr Medical, Dental, Vision & Rx benefits Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10 Holidays Strong team environment with good work-life balance Equal Employment Opportunity NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)