Customer Relations Representative

• State Farm Agent Team Member Lori Mullen State Farm Fayetteville, NY Job Details $45,000
• $55,000 a year 1 day ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Qualifications Insurance needs analysis Customer records maintenance Managing customer accounts Customer communication Customer relationship building Account maintenance Greeting customers Insurance issue resolution Managing clients in a customer support role Client retention Coordinating with insurance clients Property casualty insurance Insurance policy review Billing issue inquiries Customer information system software Entry level Under 1 year Customer data entry Full Job Description Customer Relations Representative•State Farm Agent Team Member Position Overview Looking for steady, meaningful work with a team that values you?

Lori Mullen State Farm is hiring a Customer Relations Representative in Fayetteville, NY offering dependable weekday hours, a supportive office environment, and benefits you can build on. Responsibilities Provide friendly, professional service on inbound calls and walk-in customer visits Resolve service issues with patience and professionalism Identify coverage gaps and service needs during reviews Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Handle policy questions, billing inquiries, and coverage changes accurately Qualifications No prior insurance experience required Organized and detail-oriented with strong follow-through Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Excellent listening, empathy, and problem-solving skills Benefits Base salary plus performance-based commission 401(k) retirement plan with employer match Health insurance Paid time off (vacation, sick, and personal days) Paid company holidays Clear career advancement paths Pay range: $45,000

• 55,000 per year This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.