Job Title:

Insurance Customer Service Representative -

Personal & Commercial Lines Job Type:

Full-time | In-person About the Role We're hiring a full-time Customer Service Representative to support our clients across personal and commercial lines. No insurance experience is required — we provide full training. What You'll Do Answer and direct incoming phone calls, and respond to client requests by phone and email Keep electronic client and policy records complete, accurate, and up to date Quote personal and commercial coverage, including home, auto, flood, motorcycle, boat, umbrella, and commercial lines Process policy changes — adding or removing vehicles and drivers, address updates, and coverage adjustments Send proof of coverage to clients and lenders Prepare and issue Commercial Certificates of Insurance Handle agency-bill renewals Process customer payments What We're Looking For High school diploma or equivalent Clear, professional communication over the phone and in writing Strong attention to detail and accurate data entry Ability to manage several client requests at once without losing track Comfortable learning new software Must be able to pass a background check (required by our carriers and for state licensing) Nice to Have Previous insurance or agency experience (personal or commercial lines) Active Property & Casualty license Experience with an agency management system (AMS360, EZLynx, Applied Epic, or similar)

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching 403(b) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Professional development assistance Vision insurance Ability to

Commute:

Katy, TX 77494 (Required)

Work Location:

In person