Insurance Operations & Underwriting Specialist Location:

Metairie, Louisiana Salary:

$60,000 to 70,000 annually

Employment Type:

Full-Time Level:

Entry-Level Category:

Insurance Merge Associates is partnering with a well-established insurance organization to identify the right individual for this opportunity in Metairie, Louisiana. We are seeking an organized, customer-focused professional to support insurance underwriting and policy administration activities. This position will assess risk and process requests within established authority limits, maintain and issue new and renewal policies, prepare quotes, assist policyholders, and work closely with internal departments including Marketing, Claims, Finance, Risk Management, and Underwriting. This is an excellent opportunity for someone interested in building a career in the insurance industry and developing experience in underwriting, policy administration, customer service, and insurance operations. Key Responsibilities Assess risk and process requests within established authority limits. Maintain, issue, and quote new and renewal insurance policies and tail coverages. Serve as a primary contact for policyholder phone inquiries and provide assistance regarding coverage, billing, and routine service requests. Screen and refer calls to appropriate Underwriting, Marketing, Agency, and Risk Management personnel when necessary. Rate professional and general liability insurance coverage, including quotes for new business and policy changes. Evaluate and underwrite new and renewal medical professional liability coverage for individual healthcare providers. Issue new business policies and perform quality reviews. Evaluate and process premium and non-premium-bearing endorsements, including part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements, and address changes. Review renewal policies and resolve discrepancies. Prepare mid-term endorsements and invoices as directed by underwriting. Review renewal applications and follow up for additional information when needed. Prepare formal tail quote letters for policyholders. Process refunds and assist with void check procedures. Assist with reporting, data integrity, system processing, and application maintenance. Perform invoice quality assurance and prepare manual invoices as needed. Research and manage open accounts receivable items, including follow-up on overdue accounts. Handle correspondence with policyholders and respond to phone inquiries. Provide information and assistance to insureds regarding their policies and coverage. Respond to inquiries involving policy discrepancies and requested documentation. Communicate with Marketing regarding physicians who cancel coverage or move coverage to other policies. Set up and maintain system records for corporations and other applicable risk types. Research past-due accounts receivable and assist with reconciliation of accounting and premium finance issues. Communicate with premium finance companies regarding discrepancies and cancellation notices. Process policy cancellations and applicable refunds. Maintain required continuing education requirements for Property & Casualty licensing. Participate in professional development activities and department meetings. Assist with special projects and provide departmental training and support as needed. QualificationsRequired Strong customer service skills and the ability to work effectively with customers in a fast-paced environment. Ability to learn and adapt to new procedures, systems, and processes. Strong organizational skills with the ability to manage multiple tasks and meet deadlines. Ability to work independently while also contributing effectively to a team. Strong attention to detail and problem-solving skills. Ability to appropriately handle confidential and sensitive information. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to work effectively with employees at all levels of an organization. Experience with data processing and Microsoft Word and Excel. Proficiency with Microsoft Office programs. Experience with insurance policy quoting, rating, and issuance systems is preferred. Ability to manage time, establish priorities, and meet assigned objectives. Preferred College degree or equivalent combination of education and experience. Active Property & Casualty (P&C) insurance license, or willingness to obtain one within 60 days of hire. Previous insurance industry experience. Experience with medical malpractice insurance rating and policy issuance systems. Experience working with insurance policy administration or underwriting systems. What We're Looking For The successful candidate will be detail-oriented, professional, dependable, and comfortable working in a customer-focused environment. Strong communication skills, the ability to learn new systems, and an interest in developing a career within the insurance industry are important for this position. Compensation $60,000 to 70,000 annual salary Full-time position Professional development opportunities Opportunity to develop experience in underwriting, insurance operations, policy administration, and customer service If you are interested in building your career in insurance and meet the qualifications above, we encourage you to apply.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Experience:

insurance policy administration or underwriting systems: 3 years (Required) medical malpractice insurance: 3 years (Required)

License/Certification:

Property & Casualty (P&C) insurance license (Required)

Work Location:

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