Overview This role is responsible for preparing, reviewing, and processing closing-related wire transactions and mortgage payoff disbursements, while ensuring compliance with company policies, investor requirements, and fraud prevention procedures. This role supports closing teams by ensuring funds are accurately wired and existing liens are properly paid following loan closing.

GREENSTATE CULTURE

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Participates in mortgage closing activities by supporting borrowers, settlement agents, title companies, and internal loan teams to ensure timely and accurate funding. Reviews loan files and funding packages to verify completeness, data integrity, required documentation, approval signatures, and routine closing conditions prior to funding. Prepares, reviews, and distributes closing documents, Closing Disclosures (CDs), re-disclosures, escrow statements, payoff requests, and other required mortgage documentation. Initiates, verifies, reconciles, and tracks wire transfers, loan proceeds, payoffs, and disbursements while following fraud prevention and wire verification procedures. Communicates funding status, wire confirmations, and closing updates to settlement agents, title partners, and internal stakeholders. Processes payoff transactions, closing fees, invoices, disbursement checks, and general ledger (GL) entries while ensuring accurate financial reconciliation. Supports title ordering, documentation review, and discrepancy resolution by identifying missing information and escalating issues as appropriate. Ensures compliance with state, federal, investor, and credit union regulations, including accurate re-disclosures for changed circumstances, rate adjustments, and fee updates. Maintains operational efficiency by supporting high-volume workflows, assisting with unclaimed property research, and providing administrative support to senior closing staff. Participate in community involvement activities and perform additional mortgage-related duties, projects, and cross-functional support as assigned. Qualifications High school diploma or equivalent (i.e. GED) Interpersonal skills to represent the Credit Union in a positive way during member contact. Interpersonal skills necessary to gather data from a number of sources and to represent the Credit Union positively during such contacts. Ability to provide quality service to members by phone or in person or by email. Ability to develop and maintain effective working relationships with co-workers. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to operate related computer applications, on-line terminal and other standard office equipment such as a calculator and typewriter. Accuracy and attention to detail required. Lending policies and Real Estate knowledge helpful. Demonstrates reliable attendance by arriving on time, fulfilling scheduled work hours, and working additional hours as needed to support business demands. Must be bondable.