Servicing Manager

Servicing Manager Gold Star Mortgage Financial Group, Corporation - 3.7 Ann Arbor, MI Job Details 1 day ago Qualifications Vendor relationship building Cost management Cash flow management Escrow Financial data reconciliation Operations management Compliance with loan regulations Financial transaction processing Vendor management Customer service Regulatory compliance Compliance audits & assessments Data reporting Mid-level Cost control 3 years Mortgage industry Change management Bachelor's degree Decision making Performance Improvement (PI) Forecasting Vendor relationship management Loan servicing Deposits FNMA Leadership Implementing cost-saving initiatives Encompass Full Job Description

SERVICING MANAGER - JOB DESCRIPTION SUMMARY & PURPOSE OF POSITION

The Servicing Manager is primarily responsible for overseeing all mortgage servicing operations. This includes loan setup and transfer, escrow management, payment processing, and sub-servicer management. This position will drive change, develop business process improvements, and meet customer service satisfaction

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

Manage day-to-day functioning of the loan servicing and improve processes when necessary; Use company data to better control operating costs and implement updated procedures/policies in order to reach quality targets and service expectations; Apply extensive knowledge of operations management to improve profitability; Over-site of sub-servicer to ensure compliance with servicing agreements; Transfer loan data and verify reports for completeness and accuracy; Collaborate with team members to resolve delinquent loans; Form and manage a network of external vendors while building relationships; Monitor servicer cash flow, reporting, and credit risk mitigation; Provide escrow servicing, escrow analysis, and escrow disclosurestatements; Assist with account reconciliation as needed; Prepare and post borrower payment deposits; As needed reporting and reconciliation of MERS data; Complete daily/weekly/monthly reporting requirements; Monitor work volumes and forecast for future needs; Coordination of sale or acquisition of servicing to/from others; Handle servicing related audits and develop state/federal filing requirements deemed necessary by compliance; Stay up-to-date with compliance regulations; Complete other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE 3-5

years loan servicing experience; Must be familiar with

GNMA, FNMA, FHLMC

; Understanding of loan servicing requirements for investors; High level of customer service; Bachelor's degree or equivalent combination of education and industry experience; Demonstrate leadership with the ability to resolve problems and exercise sound decisions; Comfortable multi-tasking in a rapidly changing environment; Experience with Encompass is preferred; Keen attention to detail.

REPORTING TO THIS POSITION

Servicing Specialists

PHYSICAL DEMANDS/ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is characteristic of an office setting with moderate noise levels. Individuals must be able to work flexible hours including evenings and weekends. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to walk, and lift and/or move up to 20 pounds.