JOB TITLE

Mortgage Processor GRADE:

6

POSITION TYPE:

Full-Time Non-Exempt HOURS:

(M-F) 8:30a-5p

LOCATION/DEPARTMENT

Admin Building/Mortgages

REPORTS TO

VP of Mortgage Lending UPDATED:

August 27, 2026

GENERAL PURPOSE:

The The primary purpose of this position is to assist United Financial Credit Union in abiding by the company's employee WOW initiative to uphold and adhere to the Mission Statement, Vision Statement, DEI Statement, and the Core Values. The mission to provide innovative, friendly, and quality service, United Financial Credit Union will provide long-term financial stability to our credit union, our members, and their families. Employees should strive to help our credit union achieve the strategic goals set by the Board of Directors.

PURPOSE:

Provide information on credit union products and services to members according to all credit union policies and procedures and Federal and State rules and regulations. Answer questions from members on real estate loans and rates. Provide member with applications, interview for routine loans or to obtain additional information, and set up appointments with mortgage loan officer. Collate, review, and verify a myriad of loan documents for accuracy for real estate transactions. Promote credit union products and services.

QUALIFICATIONS

Effective written and verbal communication skills. Strong attention to detail and accuracy. Team player and willingness to provide assistance when called upon. Strong computer skills and problem-solving abilities will be required. Strong organizational and member service skills. Ability to become and remain NMLS licensed and 100% bonded. Previous credit union or member service experience desirable. High school diploma or GED required.

DUTIES & RESPONSIBILITIES

Knowledge on the following

Mortgage Guidelines:

secondary market (FNMA) guidelines, PMI guidelines, FHA guidelines, and RD guidelines. Have working knowledge of the mortgage process: underwriting, credit loan analysis, property appraisal, title work, flood certificates, verifications, and disbursement. Follow up with members on the telephone to request additional documents. Process and input balloon renewal mortgages in Symitar/MeridianLink Mortgage. Schedule Mortgage Interviews with the Mortgage Loan Officer. Assist members both in-person and via phone to quote interest rates, solve payment problems, answer questions on mortgages and home equity products, and update the member on the status of application. Inform members of their loan approvals or denials and any loan requirements or conditions. Review files to determine if additional documentation needs to be requested from the member. Order Appraisal, Title Insurance, Flood Determination, Survey (if applicable), verification of employment, verification of deposit and verification of mortgage as needed. Assist with the preparation of closing packages - Order and update payoffs, disburse mortgages, and update information in MeridianLink Mortgage. Examine documents such as deeds, assignments, and mortgage to ensure compliance. Review file after closing - Verify all information that is inputted into MeridianLink Mortgage/Symitar correctly. Process Monthly Bill Pay for tax and insurance payments. Assist with Annual Escrow Analysis. Process payoff requests and mortgage discharges. Filing folders and imaging documents. Delinquent Property Tax Verification. Process Collateral Protection Insurance Policies. Contact members regarding their delinquent NMS mortgage. Perform other related duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment where there is little discomfort or exposure to hazards due to temperature, dust, noise etc. While performing the duties of this job, the employee is regularly required to walk; use hands and fingers, reach with hands and arms. The employee consistently is required to stand and sit, view computer screen, talk and hear, and lift/move up to 25 pounds. Ability to work overtime, attend meetings, seminars and travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Pay:

$17.25 - $20.00 per hour Expected hours: 37.5 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person