General Summary:

Supports Loan officers through a variety of administrative tasks related to all loan types, ensuring accuracy and delivery within reasonable timeframes. Consistently meet required deadlines while maintaining confidentiality. Professionally, courteously, accurately and promptly answers all inquiries regarding MCU loan operation processes/services. Professionally problem-solve and resolve all complaints or refer for assistance as needed. Audit loan files for completeness.

Essential Functions:

Provides administrative assistance to the loan officer and staff including but not limited to, processing loan requests, reviewing loan reports, assembling documentation for member loans, loan research, creating/mailing outgoing letters, and other similar related tasks. Verifies documentation for accuracy including title application/form, loan agreement, fees, and sales tax for the transfer of ownership and/or lienholder. Audits Loan packages ensuring that loan files contain documents with proper signatures, dates, and other relevant data. Verify accuracy of all loan documentation for completeness. Monitors and promptly responds to requests for assistance with problem resolution or research of specific loan related questions. Assists with requests received for Insurance Notification of Total Loss Keeps management informed of area activities and any significant problems. Provides suggestions for improved service, efficiency, policy enhancement, or recommended changes. Work vendor reports to track vehicle insurance and add or refund insurance premiums processed correctly. Research, phone calls and member follow up are key components of this responsibility. Cross Train with all Loan Support Staff to be backup. Provide assistance when needed. Attends meetings as required. Other duties as assigned. Physical Requirements Moderate physical exertion. Usually requires handling moderate weight materials (up to 20lbs); or includes standing, walking, bending, stooping, climbing; or requires repetitive and sustained exercise of fine motor skills; or requires remaining in a constant position; or requires close visual effort of a straining nature; in excess of 50% of the time. Education/Experience High school graduate or GED required; some college preferred, but not required 1-3 years of loan processing or prior administrative experience preferred, but not required.

Job Specifications:

Must have intermediate skills in MS Word, Excel, and Outlook and the ability to learn other Credit Union software products Must be able to handle large volumes of repetitive work Must demonstrate the ability to pivot between responsibilities Experience working in a team-oriented, collaborative environment preferred Must have excellent communication skills in English, both verbal and written Must be detail oriented and well organized Must be able to work in a general office environment Must be able to complete all assignments with minimal supervision Professional phone etiquette required Possess a strong commitment to providing excellent service to members Must be

Bondable Job Type:

Full-time Pay:

$18.90 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person