GENERAL FUNCTION

Responsible for imaging documents and verifying documentation on all residential real estate loans and commercial and consumer loans on the computer system. Position will review loan compliance and documentation on all incoming loans and note any exceptions to required regulations, policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

Scans all documents on all residential real estate, commercial and consumer loans on the computer system. Indexes scanned documents properly into the computer system. Demonstrates an aptitude for banking and exhibits proficiency in all areas of loan documentation and maintenance. Has an inherent duty and responsibility to follow all policies and procedures regarding loan documentation. Assists loan officers with research on recorded documentation and clearing technical exceptions. Resolves customer questions or problems with loans and performs clerical duties necessary for the efficient operation of the department. Must keep informed and up-to-date on all company policies and procedures and be able to answer related internal and external questions within authority. Inventories and tracks all documentation upon entering or leaving the department. Retains a large volume of loan files, collateral files and credit files as required according loan policy, procedures, and regulatory guidelines. Responsible for establishing and maintaining official documents and records in appropriate files. Conducts periodic audits on files and purges obsolete information. Gathers requested information from credit files for customers, bank personnel, and examiners and distributes accordingly. Requires the ability to interact effectively with all levels of bank personnel. Obtains specific goals related to production and quality documentation as described by supervisor.

ADDITIONAL RESPONSIBILITIES

Compiles, types, and files correspondence and loan documents for the department. Prepares monthly and quarterly reports and statements as instructed by supervisor. Communicates with auditors from state, federal, and independent agencies at times. Knowledgeable of all bank products and services. Ability to cross-sell to existing and prospective customers. All other duties assigned by supervisor.

JOB QUALIFICATIONS

High school graduate or equivalent. Minimum of one year clerical and loan operations experience. Minimum of one year experience as a real estate loan assistant, closing agent, or equivalent experience. Proven knowledge of loan policies and procedures. Intimate knowledge of Real Estate Settlement and Procedures Act, Truth in Lending, Home Mortgage Disclosure Act, FNMA guidelines, and other compliance requirements. Excellent organizational skills and communication skills, both verbal and written. Demonstrated ability to interact with customers and employees, and listen effectively. Demonstrated ability to adapt to and use other PC based software packages. Ability to perform repetitive motion tasks and tasks using only fingers. Ability to sit for extended periods of time. Ability to transmit information in written form. Ability to lift and carry files weighing 20-25 pounds from both high and low positions. Ability to work in small areas.

STANDARDS OF PERFORMANCE

Performs all areas of responsibilities so they are completed in a timely, accurate, and thorough manner. Acceptable attendance and reporting to work in a timely manner. Maintains positive work environment with co-workers, vendors, and customers. Requires ability to work well with others. Must be alert in all job functions. Conducts customer relations in a manner that will enhance the overall marketing effort of the bank. Must be courteous and respectful of all customers and employees. When greeting someone, we will stand, offer our hand, and call them by name. We will treat co-workers, peers, and vendors with the same degree of respect and consideration we give our customers and expect for ourselves. All employees are expected to conduct themselves in a professional manner, which is conducive to the effective operation of the Bank. Must follow all company policies and procedures. Ability to maintain matters of a highly confidential nature. 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