Job Description
Mortgage Closing and Servicing Specialist Gold Coast Federal Credit Union - 3.7 West Palm Beach, FL Job Details 7 hours ago Benefits Disability insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Opportunities for advancement Credit union membership Qualifications Closing coordination Fair Credit Reporting Act (FCRA) Data integrity assurance Quality records maintenance Title document review Loan document collection Mortgage closing and funding Home Mortgage Disclosure Act (HMDA) Employee relationship building Mid-level Real Estate Settlement Procedures Act (RESPA) Quality control audit Follow-up (loan closing) Records retention Data integrity and documentation Schedule management Quality issues Mortgage customer account management Compliance documentation Coordination (loan closing) Post-closing quality control (loan processing) Vendor relationship management Vendor communication Data verification Regulatory compliance analysis Quality control records management TRID compliance Office of Foreign Assets Control (OFAC) Cross-functional communication File organization Full Job Description
WORKING FOR GOLD COAST
Are you looking for a career where "People Helping People" is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement. We are looking for enthusiastic team players to fill our open positions below. If you would like to apply, please email . Working at Gold Coast Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization. Benefits offered to meet your needs: Credit union membership Health, dental and vision insurance Short and long-term disability insurance 401(k) plan Paid time off: vacation, birthday, personal days, and sick leave Tuition assistance Employee assistance program Recognition and awards Credit union services at no charge: online bill paying, checking and more. Benefits may vary for part-time employees. Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE). For more information regarding employment opportunities at Gold Coast, drop off your resume to the nearest branch or email it to . Mortgage Closing and Servicing Specialist Non-Exempt The Mortgage Closing and Servicing Specialist is responsible for coordinating the closing, funding, post-closing, boarding, and ongoing servicing support for residential mortgage loans. This role ensures loan files are accurate, complete, and compliant prior to closing; works closely with internal staff, settlement agents, investors, and third-party vendors to meet funding deadlines; and supports the timely transfer of closed loans into servicing or investor delivery channels. The Specialist maintains strong knowledge of mortgage documentation, closing disclosures, title and insurance requirements, and servicing processes, while delivering a high level of accuracy, compliance, and member service throughout the life of the loan. Key Responsibilities Closing, Funding & Servicing Responsibilities Prepare, review, and coordinate mortgage closing packages to ensure all required documents, conditions, title work, insurance, and approvals are complete prior to closing. Work with settlement agents, attorneys, members, loan officers, and vendors to schedule closings, resolve exceptions, and meet funding deadlines. Review final figures, verify closing disclosure accuracy and timing requirements, and ensure loans are funded in accordance with internal procedures and regulatory guidelines. Complete post-closing review, clear trailing documents, correct deficiencies, and prepare files for booking, servicing transfer, or investor delivery, as applicable. Support servicing functions include loan boarding, payment setup verification, escrow and insurance documentation tracking, member inquiries, and issue resolution related to closed mortgage loans. Regulatory & Compliance Responsibilities Ensure all mortgage closings and servicing-related activities comply with applicable regulations, including but not limited to NCUA, ECOA, FCRA, HMDA, RESPA, TILA, TRID, OFAC, Fair Lending, investor requirements, and state lending laws. Verify adherence to internal policies, closing procedures, approval authorities, funding controls, and document retention standards. Maintain accurate records and support quality control reviews, audit requests, HMDA-related data integrity, and post-closing compliance corrections as needed. Quality, Workflow & Member Service Responsibilities Maintain a high level of file quality by identifying missing items, documentation issues, title or insurance discrepancies, and servicing setup concerns before they affect funding or member experience. Monitor loan pipelines for closing and post-closing milestones, follow up on outstanding items, and proactively resolve issues to keep files on track. Deliver professional, timely communication and responsive service to members and business partners throughout closing and servicing support activities. Team & Third-Party Coordination Responsibilities Build collaborative relationships with Loan Officers, processors, underwriters, settlement agents, investors, servicers, and other internal staff to support a smooth and efficient closing and servicing transition. Coordinate with vendors and third parties to obtain required documents, satisfy conditions, monitor performance, and address issues affecting closing quality or timeliness. Communicate proactively, professionally, and clearly to maintain shared understanding of timelines, responsibilities, and documentation requirements. Foster positive working relationships, communicate respectfully, and contribute to a cooperative team environment.
