Contract to Close duties:

Monitor key dates related to loan transactions and respond accordingly. Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly. Manage assigned originator's database; tracking active loan(s) and entering data as needed. Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service. Provide support in the collection and preparation of submitting loan application with supporting documentation to processing. Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed. Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s). Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer. Provide any necessary assistance through production and underwriting process. Provide status updates to referral sources on active loans, subject to Guild's policies on Consumer Privacy and Safeguarding of Information. Answer customer inquiries related to active loan, and/or loan application status.

Additional common duties:

Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild's SAFE Act and Consumer Privacy/Safeguarding in Information policies. Pricing loan in accordance with Guild's policies and communicating fees to operations team. Quoting rates and making commitments regarding locking to customer. Maintain referral source relationships through quick response time and excellent custom service. Prepare and send thank you cards to referral sources and new clients. Collect supporting documentation from customer, gathering necessary documentation for pre-approval. Act as a point of contact for the customer and referral source, keeping them informed throughout the process. Discuss product features with customer. Perform other duties as assigned. Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

QUALIFICATIONS

Education High School Diploma or equivalent, required Experience Minimum two year's experience in Mortgage lending or related field. Certifications/Licenses NMLS required Additional Qualifications Ability to manage multiple priorities; strong detail orientation and highly organized. Works with a strong sense of urgency and responsiveness. Passionate about delivering excellence in customer service. Demonstrated patience and professionalism when interacting with both internal and external customers. Strong verbal and written communication skills. Basic math skills. Company Required Skills Excellent verbal and written communication skills required. Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. Commitment to company values. Customer Service

Proactive attention to each person Integrity
Do and say what's right Respect
Treat others with dignity Collaboration
Listen and work together Learning
Seek knowledge and strive for improvement Excellence
Deliver the unexpected Physical Demands Work is primarily sedentary; mobility in an office setting.

Manual Dexterity Frequent use of computer keyboard and mouse. Audio/Visual Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental Office environment

moderate noise, no substantial exposure to adverse environmental conditions.

Mental Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. Schedules Work is primarily performed during the business week, Monday

Friday.

Authority Level Job Scope:

Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:

Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact:

Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision:

Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications. Statement This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is \"at-will,\" meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range:

$19.23

$23.

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