Direct Consumer Loan Processor

Direct Consumer Loan Processor Harborstone Credit Union - 4.0 Lakewood, WA Job Details Full-time $21.50 - $30.72 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Document preparation (loan closing) Spanish Customer communication Customer relationship building Microsoft Outlook Compliance with loan regulations Underwriting Multilingual Filing Research Mid-level 3 years High school diploma or GED Loan application intake Analysis skills Policy & process development Release management Coordination (loan closing) Software testing Loan application review Banking product expertise Communication skills Customer complaint resolution Time management

Full Job Description Overview:

Come work for one of Puget Sound Business Journal's 2025 Washington's Best Workplaces! Highly competitive benefits package to include medical, dental, vision, life, 401k, and so many more! Not mention our unbeatable culture... As a teammate of Harborstone, it is expected that you will embody our mission and values through your daily actions and interactions. You are a vital ambassador of our commitment to build dreams and change lives for generations to come. We expect you to demonstrate dependability by consistently delivering on your promises and following through on your commitments, fostering trust with both members and other teammates. Kindness is essential in our workplace; and you will be expected to treat everyone with respect and consideration, making a conscious effort to be friendly and approachable. This aligns with our aspiration to be the friendliest credit union in the Pacific Northwest.

Position Summary:

The Direct Consumer Loan Processor, with a focus on HELOCs, is responsible for creating an exceptional member experience by processing loan documents for Direct Consumer Loans, including, Home Equity Loans in a timely and accurate manner. The Direct Consumer Loan Processor will collaborate with Members and staff from all channels including the branches, contact center and online to collect documents, verify that documents meet underwriting stipulations and create closing documents. High volume, faced-paced, dynamic office environment. Must be able to work a flexible schedule Monday thru Saturday. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing, as necessary.

Compensation:

Minimum $21.50/hour Maximum $30.72/hour Placement in the pay scale will be determined by experience and qualifications.

Responsibilities:

Contact members within established service level agreements to obtain needed documentation. Process Direct Consumer Loan applications within established guidelines, policies, procedures, and timelines. Provide an exceptional experience to our members and staff in alignment with Harborstone's core values. Review each loan application to ensure that all required information has been documented. Consistently maintain Service Level Agreements for contacting members and scheduling loan closings. Request and review required documentation to meet underwriting stipulations. Create accurate documentation for loan closing. Facilitate the clearing of all underwriting conditions by working with branch staff, third party vendors, and members. Research and resolve internal and external member issues-in a timely, consistent, and professional manner. Serve as a lending point of contact for branches and communication center. Actively promote and contribute to the achievement of organizational goals. Adhere to all related compliance requests and requirements. Follow all safety and security guidelines to properly safeguard member and organization assets. Recommend and help develop and implement new policies and procedures. Completes all necessary testing for new system releases and/or updates. Embrace ongoing education and learn/apply new skills and software applications. Maintain up-to-date and accurate filing system. Regular attendance and punctuality arc essential functions of the job. Perform other job duties as assigned.

Qualifications:

Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to members and business partners. Strong relationship building and teamwork skills. Excellent attention to detail. Excellent organizational and time management skills with ability to work independently and manage multiple priorities. Excellent analytical and critical thinking skills. Solid knowledge and understanding of Harborstone financial products and services. Proficient in MS Office (Outlook, Excel, Word). Ability to calculate APR, debt to income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to maintain confidences. Multi-lingual capabilities to include Spanish are a plus.

Required Education/Experience:

Three years' customer service experience as a processor of consumer loans in a financial institution preferred.

High school diploma:

additional education and training preferred.

Physical Considerations:

Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required. May be asked to handle, move, and/or carry large boxes of supplies weighing up to 50 pounds. May require stooping, bending, squatting, and reaching for limited periods of time. May require sitting and standing for prolonged periods of time.