Job Summary Join our dynamic team as a Hotel Night Auditor, where you will play a vital role in ensuring seamless overnight operations at Hotel Indigo in Huntsville MidCity. This energetic position combines guest relations, administrative duties, and security responsibilities to deliver exceptional service and maintain the smooth functioning of the hotel during nighttime hours. Your enthusiasm and attention to detail will help create a welcoming environment for guests arriving late or departing early, while supporting the front desk team and safeguarding hotel assets. As a Newly Opened hotel, we are carefully planning our hiring process. Experienced candidates will be contacted directly to schedule interviews. Duties Greet and assist guests with check-in and check-out procedures during overnight hours, providing friendly and efficient customer service. Manage multi-line phone systems, respond to guest inquiries, and handle reservations or special requests with professionalism. Conduct nightly audits of guest accounts, ensuring accuracy of billing, payments, and account adjustments. Maintain security by monitoring CCTV surveillance, inspecting public areas, and controlling access to the property. Prepare detailed shift reports, incident logs, and financial summaries to ensure operational transparency. Collaborate with housekeeping and maintenance teams to address guest needs or resolve issues promptly. Uphold phone etiquette standards and guest services protocols to foster a positive guest experience at all times. Skills Proven experience in hospitality management or hotel operations, with a strong background in front desk or guest services roles. Bilingual or multilingual abilities that enhance communication with diverse guests. Knowledge of hotel management systems and night audit procedures to ensure accurate financial reporting. Excellent customer service skills with a friendly, approachable demeanor. Strong understanding of hospitality industry standards, including guest relations and resort operations. Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. Effective phone etiquette skills and experience managing multi-line phone systems for professional communication. This position offers an exciting opportunity for motivated individuals passionate about hospitality to contribute to an exceptional guest experience while developing their career in hotel management. We value energetic team players who thrive in dynamic environments and are eager to deliver outstanding service around the clock!

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person