Guest Service Representative/ Night Auditor Delta by Marriot - 2.9 Little Rock, AR Job Details Part-time $15 - $16 an hour 21 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Customer communication Hotel and accommodations payment processing Greeting customers Telephone systems Full Job Description SUMMARY Accommodates guests of hotel by performing sales and customer service functions related to guest registration, departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Recognizes and greets the guest upon entry into the lobby or on the telephone. Responds appropriately to information requests and complaints
• Uses suggestive selling techniques to sell rooms, make advance reservations and solicit franchise programs and memberships.
• Operates the front desk equipment such as switchboard (PBX), Property Management
• System (PMS), fire panel, Central Reservation System, copier, calculator, fax and printers.
• Perform Night Audit duties and reporting
• Collects revenue from room rentals.
• Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
• Completes paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports, etc.).
• Logs all reservation requests on the appropriate forms (stroke sheets, signature tracking, etc.).
• Maintains consistent communication with the housekeeping and engineering departments to advise of any room changes and/or conditions.
• Performs all other duties as assigned by management.

Pay:

$15.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person