Job Summary We are seeking a dedicated and friendly Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, a warm demeanor, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a welcoming attitude and assist with the check-in process. Manage phone systems to handle inquiries, reservations, and guest requests promptly and professionally. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Handle guest complaints or concerns with empathy and professionalism, ensuring satisfactory resolutions. Perform night audit duties as required, including balancing accounts and preparing reports for management. Maintain accurate records of guest information and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Qualifications Previous experience in hotel operation or hospitality is preferred but not required. Strong phone etiquette and excellent verbal communication skills are essential. Familiarity with front desk operations, including check-in/check-out procedures, is a plus. Bilingual candidates are encouraged to apply to better serve our diverse clientele. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and a commitment to providing outstanding guest services in a team-oriented environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type:

Part-time Pay:

$18.00 per hour Expected hours: 16.0 - 24.0 per week

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Experience:

Night audit: 1 year (Required)

Work Location:

In person