Best Western Downtown Phoenix Sunridge Hotel Group
2.

8 Phoenix, AZ Job Details Part-time From $17 an hour 1 day ago Qualifications Visitor query response Sales support Hotel and accommodations payment processing Confidential information handling Hotel policy compliance Maintaining an organized workspace Food service opening procedures Financial transaction processing Night audit Professional ethics Greeting customers Cash drawer securing Answering guest questions Hotel public area cleaning Hotel room assignment management Cash register operations Cultural competency Buffet setup Financial records management Task prioritization Financial record maintenance Property management systems (PMS) Laundry washing Hotel and accommodations guest complaints handling Clean workspace maintenance Hotel daily report preparation Hotel safety procedures Marketing Entry level Office phone management Full Job Description This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday.

SUMMARY:

Accommodates guests of the hotel and Night Audit duties by performing the following:

ESSENTIAL FUNCTIONS

Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration cards, reservation cards, and property walks Answers inquires pertaining to hotel services; registration of guests; and travel directions Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Follows hotel's property specific Night Auditor checklist Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well as swimming pool area gates Runs end of day night audit reports in hotel's PMS system Sends in required reports to corporate office Leaves copies of required reports in General Manager's box Delivers express check-out receipts Sets up breakfast bar in the morning according to brand standards and under direction from General Manager Makes sure front desk, lobby and common areas are clean and organized Performs laundry functions as directed All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving

Identifies and resolves problems in a timely manner; Customer Service
Responds promptly to customer needs; Responds to requests for service and assistance; TeamWork
Contributes to building a positive team spirit. Diversity
Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Organizational Support
Follows policies and procedures including but not limited to, dress code policies Adaptability
Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality
Is consistently at work and on time. Dependability
Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative
Asks for and offers help when needed. Planning/Organizing Prioritizes and plans work activities; Uses time efficiently. Professionalism
Treats others with respect and consideration regardless of their status or position. Quality
Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
Meets productivity standards; Completes work in timely manner. Safety and Security
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. 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