Hotel Night Auditor Pacifica Host Hotels - 4.1 Imperial Beach, CA Job Details Full-time $19 - $20 an hour 15 hours ago Qualifications Bilingual Operations management Multilingual Night audit Customer engagement Hotel emergency procedures Property management systems (PMS) Hotel and accommodations guest complaints handling Phone etiquette OPERA Hotel safety procedures Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee guest check-ins and check-outs during the night shift, manage front desk activities, and uphold exceptional guest services. Your proactive attitude and hospitality expertise will contribute to a safe, welcoming environment for all guests while maintaining accurate financial records and hotel reports. This paid position offers an exciting opportunity to be the backbone of our hotel's overnight excellence, combining customer service mastery with operational precision. Responsibilities Greet and assist guests with check-in and check-out procedures, providing friendly and efficient service Manage reservations using property management systems (PMS) such as OPERA or similar platforms Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial transactions Handle guest inquiries, requests, and complaints with professionalism and problem-solving skills Prepare detailed shift reports, incident logs, and financial summaries for management review Coordinate with housekeeping and maintenance teams to address guest needs promptly and efficiently Valet guest vehicles when required, ensuring vehicles are handled safely and in accordance with property valet procedures and standards. Deliver guest amenities to guest rooms during overnight hours as needed, ensuring timely and courteous delivery while following proper guest-service and security procedures. Requirements Proven experience in hospitality management or front desk operations within a hotel environment Strong knowledge of hotel management systems (e.g., OPERA), property management systems (PMS), and reservation platforms Excellent customer service skills with a focus on guest relations and problem resolution Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Familiarity with hotel emergency procedures, safety protocols, and phone etiquette standards Ability to work overnight shifts reliably while maintaining high energy levels and attention to detail Previous resort or hotel experience is preferred to enhance guest engagement and operational understanding Join us as a Hotel Night Auditor to deliver outstanding service during the quiet hours of the night while ensuring our operations run smoothly. Your dedication will help create memorable experiences for our guests, making every stay exceptional!

Pay:

$19.00 - $20.00 per hour

Work Location:

In person