Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing front desk duties, reconciling accounts, and maintaining the safety and security of our property. Your proactive approach and hospitality expertise will contribute to a welcoming environment that encourages guest loyalty and operational excellence. Duties Perform nightly audit procedures, including balancing accounts, reconciling reservations, and preparing financial reports using property management systems such as OPERA or similar platforms Greet guests arriving during the overnight hours with professionalism and warmth, providing exceptional customer service and addressing inquiries promptly Manage guest check-ins and check-outs efficiently while ensuring all reservations are accurately processed in hospitality reservation systems Handle phone communications with clarity and courtesy, providing information about hotel services, local attractions, or emergency procedures as needed Monitor hotel security through CCTV surveillance, conduct routine property inspections, and respond appropriately to any safety concerns or emergencies following hotel protocols Maintain detailed shift reports, incident logs, and documentation of guest requests or issues for seamless handovers to daytime staff Assist with administrative tasks such as billing adjustments, room assignments, and updating guest records to uphold high standards of guest relations Requirements Proven experience in hospitality management or front desk operations within a hotel environment; resort experience is a plus Strong knowledge of property management systems (PMS), especially OPERA or equivalent hotel management software Excellent customer service skills with the ability to solve problems quickly and effectively in a fast-paced setting Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better Familiarity with hotel emergency procedures, guest relations strategies, and night audit processes Exceptional phone etiquette and communication skills for client interaction and team coordination Ability to work independently during overnight shifts while maintaining high attention to detail and professionalism Prior experience with hospitality reservation systems and property management tools is preferred Join us in delivering memorable guest experiences around the clock! Your dedication will help create a safe, welcoming environment that guests trust and cherish. We are committed to supporting your growth in hospitality management while fostering a vibrant team atmosphere.

Pay:

$19.00 - $21.00 per hour Expected hours: No less than 20.0 per week

Benefits:

Employee discount

Work Location:

In person