Job Summary Looking for someone to help us provide excellent customer care in the very important overnight role 2 nights a week. In this vital role, you will be the first point of contact for guests during the night shift greeting them with a willingness to help them as well as a focus on making sure the property is secure. We are looking for someone ready to take ownership of their overnight shift. While we are currently looking for a temporary part time hire, Casa Palma is growing and more hours and a permanent position will be available for the right person. Responsibilities Greet guests warmly and efficiently check them in or out using property management systems (PMS) Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills Manage overnight front desk operations, including reservations, cancellations, and guest requests, ensuring smooth communication and client satisfaction Conduct property walks to check on property and guest needs Communicate effectively with incoming shifts to inform them of any concerns or areas where we can provide excellent guest experiences Make the morning coffee for the guests Experience Previous experience in hospitality management or hotel front desk operations is highly preferred Familiarity with property management systems (PMS) is essential Proven ability to deliver exceptional customer service and utilize problem solving skills to assist guests are a vulnerable time of the day Experience working night shifts in a hotel setting or resort environment is desirable Strong communication skills via phone and face-to-face interactions are crucial for success Any security experience would be beneficial Please reach out through indeed or email the general manager at Alison@CasaPalmaPalmSprings.com. Please no phone calls.

Pay:

From $18.50 per hour Expected hours: 16.0 per week

Work Location:

In person