Front Desk/Night Auditor

Front Desk/Night Auditor Sacramento, CA Job Details Full-time $17.50 an hour 15 hours ago Qualifications Computer operation Customer communication Guest relations Night audit Computer literacy Greeting customers High school diploma or GED Safe environment creation Computer skills 1 year Communication skills Balancing end-of-day transactions Entry level Cross-functional communication Customer complaint resolution

Full Job Description Job Description:

Best Western Sure Stay Sacramento is seeking a Front Desk Agent/Night Auditor position. The ideal candidate is organized, self-motivated, a strong team player, and passionate about the hospitality industry Major responsibilities include:

• Greeting and registering the guest by providing exceptional guest service during their stay and settling the guest's reservations upon completion of their stay.
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of the number of nights and rates.
• Maintain and count cash turnover to ensure an accurate cash balance before turning it over to the upcoming shift.
• Assist with hotel reservations to maximize room revenue and occupancy
• Establish and maintain professional relationships and communication with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
• Answer guest questions regarding local area and to be able to give proper directions to these are
• Handle guest issues, complaints, and requests and pro-actively resolve them in a manner satisfactory to both the guest and the hotel.
• Actively participate in achieving a safe work environment.
• Perform other related duties as instructed by supervisors.

Qualifications:

• High school degree; college degree a plus.
• A minimum of 1 year of customer service
• experience.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Ability to multi-task and problem solve.
• Knowledge of the area and surrounding areas.
• Ability to work a flexible schedule based on business needs.

Physical Requirements:

• Ability to stand for long periods (which may include an entire shift).

energy makes a difference!

Pay:

$17.50 per hour

Work Location:

In person