Night Auditor SUMMARY The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience. The Night Audit shift is overnight.

ESSENTIAL JOB DUTIES

Provide a First-Rate Guest Experience. Providing information to guests about hotel policies, services and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling and upselling rooms to "walk-in" customers. Partner with the sales department to ensure knowledge of key accounts and groups, along with tracking of company information. Entering/changing reservation information on the computer system. Posting charges to guest accounts. Processing payments from guests. Closing, balancing and making necessary corrections to guest accounts. Counting and balancing cash, credit cards and direct bill accounts. Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed. Completing various computer audit reports. Listening for or anticipating and responding to guest complaints. Operating hotel phone line. Use established greetings when answering the phone or meeting guests in person. Speak with an attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous. Cleaning the front desk and lobby area. Maintaining daily logs. Balancing shift work and cash drawers. You are a part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies. Responsible for delivering in room amenities to guests as needed such as extra pillows, sheets, rollaway beds, towels, etc. May be responsible for assisting with shuttle drop-offs and pick-ups at the airport using the hotel's company vehicle Retrieve parked vehicles for early hour departures between hours of midnight and 6 a.m.

QUALIFICATIONS

Be honest, reliable Be ready to begin work at the specified time Offer courteous and genuine hospitality at all times. Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management. Follows training guidelines using good judgment and common sense. Communicate and work well with supervisor and hotel employees. Keeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment. Use good judgment and common sense. Keep all business confidential both on and off duty. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRE-REQUISITES

Education and/or Experience High school diploma or general education degree (GED); and one year experience in a customer service or related position or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one

• on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic knowledge of Property Management Software (myHMS) and Microsoft Office applications such as Word, Excel and Outlook and be able to successfully navigate the internet. Certificates, Licenses, Registrations Valid CA Driver License required

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies : Problem Solving

• Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics. Technical Skills
• Strives to continuously build knowledge and skills. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds quickly to requests for service and assistance; Meets commitments. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication
• Writes clearly and informatively. Safety and Security
• Observes safety and security procedures. Attendance/Punctuality
• Is consistently at work and on time. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this Job, the employee is regularly required to stand. The employee must frequently use hands to finger, handle or feel (repetitive motions such as typing). The employee must occasionally lift and/or move up to 50 pounds (i.e. guest luggage).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . The noise level in the work environment is usually quiet to moderate. The work environment is characteristic of a resort/hotel atmosphere. •

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of

Hotel San Luis Obispo Job Type:

Part-time Pay:

$20.00

• $23.

00 per hour

Benefits:

Flexible schedule Health insurance Paid time off

Work Location:

In person