Part - Time Night Auditor Fairfield Inn - Aurora Aurora, CO Job Details Part-time 16 hours ago Qualifications Guest reservation booking Hotel policy compliance Account maintenance Phone communication Night audit Client inquiry handling Answering guest questions Organizational skills Hotel and accommodations guest complaints handling Hotel daily report preparation Hotel guest account management Standard operating procedures (SOPs) Hotel safety procedures Communication skills Entry level Client interaction via phone calls

Full Job Description Description:

Essential Duties and Responsibilities Weekends & Holidays as required Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly Registers and processes guests upon arrival and departure Demonstrates? telephone courtesy and professionalism?? Attentively listens to guests and anticipates any additional needs or concerns Maintains clean and professional appearance of? public areas and hotel office?? Uses appropriate? selling techniques to maximize? revenue and occupancy? Completes daily management operations reports Ensures all guest accounts are complete and accurate Demonstrates a working knowledge of all services and facilities of the hotel and local area Complies with the hotel's standard operating procedures and policies Assists in monitoring and? upholding procedures for safety of guests and hotel team members? Assists team members and other departments as needed to contribute to operational efficiency Delivers amenities and general assistance to guests as requested Performs additional responsibilities as assigned by leadership

Requirements:

Qualifications Strong interpersonal and communication skills Strong organizational skills and attention to detail Ability to handle stressful situations with poise and professionalism Conduct work-related functions in a professional manner